Generations Cafe Bar — Restaurant in Barnsley

I'll start by saying I was a bit reluctant to leave a review, but I feel I should. This has been a regular lunch spot when I meet with friends, and I have always enjoyed it. However today, I found a small piece of meat in my vegetarian wrap. I told the waitress and she apologized and took it to the chef. She then came back, and said the chef didn't know what it was and he was sorry.. that's it. I understand there is always a risk of cross contamination, but a "sorry" is not always enough. There was no offer of replacement, and despite the fact I couldn't eat it after that, they tried to charge me full price for it. I questioned it, and was was told it was up to the chef if I pay. In the end I was asked to pay half price for it, despite most of it being untouched. The atmosphere and food here is generally nice, but this was handled badly and really poor customer service. Coming from someone who has worked with food for many years, restaurants should know to take accountability for errors like these, and at least offer a...

Went in for a lunch, ordered a latte, sanpelligrino and 2 jacket potato’s, the waitresses didn’t ask if we wanted alternative milk as law states, not only this but the jacket potato’s were not cooked, and tasted mouldy. The waitress took it back to the kitchen and the chat came out, he was very rude and intimidating, telling us they were fresh and cooked this morning and not old, however when we questioned him on if he had tried it he said no. Not only this he then told us we had wasted his resources, and insisted we pay for them, we ended up being charged for our drinks and the toppings that we did not eat and the side salad that we hadn’t eaten either. The rudeness of the chefs put us off and the unbothered attitude of the waitresses I would not recommend and would avoid at all costs. With a chef who acts that way to 2 women who were alone, I was appalled and can only think what he is like in the kitchen. I hope that other customers read this and avoid or say to the staff about the food if...

So though we could walk into Penistone for some drinks and ice cream, we’re going to meet friends at Generations, only to get there for 14:15 doors shut, girls are inside and I asked through the window if we could buy ice cream, they obviously didn’t want to help us or open up. They walked past us, with absolute no bother, why employ people who don’t want to work? The door and online says open until 4pm , this is the 3rd time this has happened....