What a let down!

We recently booked in for the supper club after visiting the farm. After spending a fantastic day on the farm and experiencing great service at all other aspects and superb service and quality of food at the other eateries on site we expected so much more.

The service was very slow. We ordered drinks from one person, but they explained that someone else would take our food order. We found this a little strange and perhaps part of the reason the service was so slow. I ordered the Sirloin steak for main course which had a £5 supplement. When it arrived it looked great. Generous portion size and looked nicely seared on the outside. I'd ordered it "medium" but I was very disappointed as it was totally overdone and ruined in my opinion, compared to how I like my steak.

I'm kicking myself now as I should have sent it back and got a new streak. My drinks waiter did offer this when he visited our table after 20 mins , but as I'd already waited over an hour for my food already and I didn't want to wait that long again, so I didn't take him up on the offer. I wanted to discuss my complaint with the main food waiter or Maitre'd, but they then avoided our table as they knew we weren't happy. I actually felt sorry for the drinks waiter (Callum) as seemed to be left to deal with us as soon it was apparent there was a problem.

We did have the £5 supplement removed from our bill, but to be honest I don't think I should have paid at all for my meal as it was so poor. The sourdough bread that I had with my starter was also quite stale and this was the same for the flatbread which came with my wife's main course.

Overall this was a very disappointing experience compared to the rest of the things at cannon hall farm. We were in the restaurant for nearly 2 hours and only had 2 courses. We were going to have dessert too, but as my main course was ruined by an overcooked steak and the service was painfully slow we decided to leave (once they eventually brought our bill).

I'd definitely avoid this restaurant if I ever visited again which is a shame as the rest of the eateries on site are very good. A poor show from the White Bull on our visit.