Havent been here for a while and whilst we was round the corner and it was past lunch time, the kids were moaning, thought we'd try our luck. Waited a good few minutes or more before being shown to a table. Thankfully with no notice they could accommodate us. Then that was it for service. I actually have seen the feed the family for £15 advertising everywhere, but no-one came over, it's all order via the app and the deal wasnt on the app, nor any of the menus at the table. So thought we was going to get a good value lunch didnt plan out. Yes we could have left, but the children were hungry, we was sat down and it's just embarrassing really, 1 having to find a member of staff to ask for a deal that is widely advertised, and then possibly be told no, or 2, to walk out, whilst having to figure out where else to eat, instead of the usual M word. We finally made our choices and ordered via the app, I also wanted to use gift cards to save more money, but again, disappointed in the app, no way of paying via gift card. And again, no members of staff around. As soon as we had ordered the table behind us were complaining they were still waiting for their food 45minutes after ordering. 🤦‍♀️ Wish they had piped up 5mins before hand. The kids menu (on paper) shows a kids activity set, we never recieved that, again I think because of the no service thing. That would have really helped with the long wait for food. Also, another bug bear of ordering via the app, it asks for a tip...... 😳 a tip for what?? I havent been served yet, I may tip high and get no service, why tip before hand? It's not a must, they get a wage, who was it going to anyway? As I was ordering myself via the app, had to get our own cutlery and condiments, there was no service except the kitchen staff making the meal, that's why tipping at the end, so if it was a great service, or great food, then I can tip accordingly. Food came around 40minutes after ordering, all went well, was nice food (small fries portion, very small) but nice. Then ordered dessert, because, well, children. Lol. Again, a very long wait for ice cream, but this was a let down, basic tub ice cream. Not soft scoop or anything. Overall I wish all the deals were on the app to stop any embarrassment or shame, as well as all payment options available. Then we will be back again, but maybe next time with a booking and maybe we wouldn't have to wait as long.