The staff are probably the friendliest in all of Basingstoke. They'll welcome you and try to meet your every request (just ask). It might feel rushed, but they really do care about customer experience. I once made a comment about something on my plate, they quickly replaced my entire order with profuse apologies and without making any excuses.

Service is reasonably fast, and for quality is consistently good each time. One minor quibble I have (sorry! 😅) is that the knives for customers need sharpening. The last few times we have visited, the knives have been so blunt that it's hard to cut toast easily!

There is a cosy family atmosphere, especially in the colder months. Tables, chairs and floors are kept very clean, which is great.