Costa Coffee — Restaurant in Bassetlaw

So awkward:-

This was going to be a 5 star review because the drinks and food were the usual high standard that Costa mostly meets. The service was professional and friendly with the counter staff happy to satisfy customer requirements. So far so good.

But after our food and drinks we went to the toilet (disabled in this case as my wife is in a wheelchair) and this is where the problems started, there were bits of biscuits on the floor and in the sink - now this a pity but hardly a game changer as the disabled toilet also serves as the baby changing room and a difficult child could easily have thrown a couple of biscuits around and they didn't seem to have been there very long. Unfortunately the hand grab rails were filthy, see photos, and looked to have not been cleaned for months - the floor being consistent with this view. At this point my review was going to be 2 stars.

So I took the photos and after we left the toilet I asked to speak to a manager. When he arrived, promptly as it happens, I asked him to look in the disabled loo and tell me what he thought, he did and responded that the biscuit mess was unacceptable and would be dealt with promptly.

I then pointed out the state of the grab rails and suggested that they hadn't been cleaned for months. He denied this and explained that the 'dirt' was actually metal growth from the rails growing out and it was not possible to remove it (they had even tried 'Brasso' with no success); and that they were looking for ways to rectify the situation. I had a further close look at the rails finding his explanation difficult to believe, and then took some toilet tissue (hardly sandpaper) and rubbed one of the rails - the 'metal growth' just rubbed off turning to white powder with very little effort.

So I told the manager that I couldn't accept his explanation and felt that the state of the room was appalling, I got a kind of a shrug and mutterings under his breath. The result of his response means that I can only give a 1 star review, which I find regrettable but necessary.

Hopefully he felt the need to improve the situation after we left, however I probably won't ever know as it's unlikely that we will be in Worksop again in the near future.

Amok's wife here:-

It was good that I hadn't been a disabled person on my own in there as I could not bring myself to use any of the filthy handrails, so in the small space available - when it has two people, a wheelchair and two bins in there as well, in the small 'cubicle' that is usual for disabled toilets - my husband/carer had to almost be a contortionist in order to help me safely transfer, and to help me with other aspects of my personal care. The dirt also made me feel a bit nauseous in case the hygiene in the kitchen was also not up to scratch. When leaving the café I also noticed that one of their wooden sales units was also...

Dreadful attitude, aggressive staff member Rosie, challenged me, hearing impaired regarding noise re phone call to a disabled service who needed loud voice Burned a customers hands slopped tea etc water Was told about it asked politely to attend to lady, lady had hearing needs and was shocked and looking after elderly dog Rosie said “She’ll have to wait” Would never ever wish to be served by such a rude, hostile uncouth individual The customer is always right Complaint went in immediately to Mansger, James Basic manners Let someone else have a job Miserable attitude no place for aggression No interpersonal skills Needs serious staff training Needs to find a job preferably not in hospitality more suited to booger, although with that attitude would end up causing more problems Retrain or leave Other staff are beautiful Jane’s, this worker has let your team down Disgusting Lady burned hands seeking legal advice

Further to comment above I called in again to Costa this morning before setting off to a meeting I was served by the member of staff Rosie again, who sadly felt the need to tell me that: Quote “ I enjoyed reading your review!” Hostility and passive aggressive manner still exists, some people never learn, sadly the word from the Manager, James , was not taken on board As a result, I have now put my complaint to him in writing today at 1140am. In addition, this review and a copy of the said complaint now two, from yesterdays behaviour manner to the disabled lady with auditory needs who she slipped tea over, told me “ she can wait, when politely pointed out spillages and burns to her underside of hand, said lady is seeking action in her own right re health and safety at work act 1974 I have also forwarded this review from today and yesterday and the aforementioned complaint in writing to James, Manager today

I do this for vulnerable people I shall continue to enjoy seeing all the other pleasant respectful professional funny staff at Costa Worksop So Rosie, please learn intimidation surliness and down right rudeness never pays If you are not happy at work seek help and seek help for for rudeness customer care training essential training need Be professional like the rest of your colleagues Ciaron An example of young professional approach James, please address you are losing customers because of her attitude I am not afraid to speak up and will continue to enjoy Costa Worksop with or without Rosie so...

Located in a corner position opposite the carpark in the Priory Shopping precinct.This Costa store provides 4 outside tables on the pavement with around 15 tables inside on the ground floor.Theres another 12 tables upstairs which are accessible by a very steep staircase,the room itself is a very quiet area & doesn't have any kind outlook due to having no windows. I found the staff service to be very pleasant on each occasion during my recent visits .I would recommend if your having toast, is to ask them to flip the toast, when you order as you'll find the bread gets toasted only on one side ! Also I have noticed that they don't tend to use the pattern stencil for chocolate sprinkles on cappuccino coffees it's just a willy-nilly inconsistent scatter dusting by hand ,when just a bit of care & attention in the presentation wouldn't go a miss. The ground floor seating area can get quite noisy at times ,god knows why folk need to talk so loud so if its a quiet cuppa your after then that could be hit & miss here unless you sit outside or pop upstairs.The tables were also cleared & cleaned by the.staff as & when required. Your order receipt does give you a code so your able to access the toilets which is good idea to keep the local riff raf at bay from using them. Like all Costa stores payment can be made by...