HEYBOBA - Botanic — Restaurant in Belfast

Although I am an avid boba lover. I had a rather disappointing experience today. I get a Boba from Derry maybe once or twice a week so I am familiar with the staff. A new member of staff was working on her own. I m familiar with this establishment and some of their Co workers r my friends. I asked the lady of my friend was working and she gave me an abrupt, sharp “no” and turned back. I then called her back to get a new stamp on the loyalty card. It was not a very friendly interaction. Along with this I am aware that the staff do not get treated nicely at all, along with not enough (or any!) breaks. Full time members of staff are often left to run the shop on their own! This is stressful I’m sure and does sadly slow down the experience. As an Ex-boberista myself I can understand how stressful it is to make drinks that have alot of steps in them. Never mind without anyone else to help! Only positive is that the...

Ordered online. 60 mins collection time. Arrived 15 mins early, staff asked to return. Fair. 15 mins later, queued again to collect two drinks on collection time. Still not ready. Waiting inside a packed store with little to zero ventilation, no social distancing whatsoever. People waiting behind also got their drinks first. Finally received the drinks 20 mins after the 60 mins collection time because they weren't even prepped. Drinks are fine - the sugar/ ice were mixed up but no biggie. Definitely not worth the long wait to be greeted with poor customer service (some were being rude to customers having boba for the first time lol) on top of poor follow through of the COVID regulations. Several people walking in without masks. 🤦‍♀️

**EDIT: Added a photo of the email receipt to establish that this is a legitimate review of the product and experience since the owner seem to "unable" to find this particular...

Went in and ordered a brown sugar boba tea, it was way too sweet had to spit it out ( I ordered medium sugar) and I asked the two girls on staff (Wednesday 15th November at 8pm) could they remake it for me less sweet or else get me something different, they said oh you have to mix it, I already did, I have ordered this plenty before and it was way nicer, they made a huge deal out of remaking me a drink basically saying I’ve to deal with it, “if everyone came in and said I don’t like my drink we couldn’t give everyone a refund” yeah but that’s hardly gonna happen is it? went back and forth for a few minutes then tried to get a refund didn’t have my physical card and they still wouldn’t remake it for me, this is really bad service I work in a restaurant and if someone was unhappy with their order we would remake it for them,...