PizzaExpress — Restaurant in Belfast

This evening my family had booked a table for 7.30pm including 6 adults 2 infants and one child. For those who don't want the full story, let me begin by saying I will never return. The restaurant was less than half full and once having placed our orders we were met with an unruly wait for over 1 hour to be served our starters, (including 2 dough balls, 1 kids dough balls and 1 mushroom starter) being a chef myself I know this is far from a difficult task to complete. Furthermore, after finishing our main courses ( after another extensive wait) we were offered the dessert menus and advised what had sold out only to be told when trying to order that we were not allowed to order as it was passed 9.30pm and we had children present at the table. My son wasn't allowed to order his dessert which was included in a 3 course children's menu. (And most importantly was CHARGED FOR). Nevermind the fact that my son was extremely disappointed by this fact, as was I, when I expressed my dissatisfaction to the manager, only to be told repeatedly, "sorry about that". There was no offer of having anything removed from the bill to accompany this apology. I feel they may has well have put a boot to our behind on the way out the door. Overall to be made to wait excessive times for service and food, to then be thrown out before finishing a meal is beyond what I would rate as bad service and hospitality. I will not be returning to this venue and would not recommend this restaurant to anyone who wants to enjoy a meal out with family. With the current cost of living crisis this was a very rare one off occasion, and I am bitterly disappointed by this experience. There are many other restaurants that are much more deserving of our hard...

Terrible and disappointing experience. Told that only bookings were allowed in even though there were 7 tables free at that time. My wife asked if she could book there and then, and the waitress said she could, but then flippantly said even if we booked and got in, we could wait a very long time as the chef was leaving at 7pm and a trainee chef was taking over. Her words exactly were, "You could be waiting a very long time for your order." We decided to wait at a table and all the staff were milling about at the back and no-one even came near us not even to see if we may want a drink. We decided to leave and go into Belfast Victoria mall and go to the Pizza Express there as we needed to use our Vouchers. There were 4 gentlemen that were ahead of us and they were turned away and two young woman also turned away, do the maths. I did see that there were a lot of Just Eat bags leaving the premises , which suggests to me this Pizza Express has bitten more than it can chew. My suggestion is do NOT waste your time going to this Pizza Express!!! This is the 2nd time with terrible customer service. Last time we went there with the family we were told we could not order desserts because they were cleaning up to close even though there were other tables waiting for their food. You have...

Poor tonight unfortunately. When you arrive having booked a table to find several tables remain uncleared let alone ready its not a good start. First up, we had to request ice with our soft drinks only to be told the ice machine wasnt working, a constant issue on previous customer reviews which the management team have failed to address. This is basic stuff. Next, having ordered and a wait of 40 minutes, the restaurant wasnt busy, our 5 meals arrived, a meat pizza with a very minimal amount of meat and 5 bits of pepper, some lasagnes with virtually no meat at all. When a lasagne is served in a bowl, its a clear sign its a pre made glorified ding dinner, this resembled a £1.00 dish from Iceland and fell way short of its £15 price tag. No garnish, no side, no effort and not good value for money. We also witnessed customers being turned away at the door despite the place only half full. On reading previous reviews the same issues keep popping up. On each occasion the mgmt responds that various diner's concerns will be addressed, but clearly they are being ignored and repeat again. So £110 lighter, way over priced for some fairly basic food. The choice of eating houses in Ballyhack is vast, sadly we made the wrong...