Teppan 3 Japanese & Chinese — Restaurant in Belfast

Last night we dined at this restaurant in the teppanyaki section. We arrived at the time of our reservation at 7pm, but they didn't take our order until 7:30. It was cold in the restaurant, the family sitting next to us told me they felt the same way. After looking at the menu and seeing that little of what was on offer was Japanese (or none at all, just a portion of sushi). Well the menu is £35 so at least it will be good we thought, it will be special. Well no, the miso soup had little miso in it, it tasted like salted water, but it was hot and it was really appreciated. Then the starters, on the menu there was a spring roll but only half of it came, the duck was overcooked, the sushi and the other one were good. After the starters it was about 40 minutes before we were served the main course. In this time I went to complain because it was cold, the answer is that the heat was taken away by the heaters... it was cold, people dined in coats. The show was entertaining but lasted only 5 minutes, they played a few games and then went straight to cooking. The salmon was nothing special... the duck was preheated, it came out of the kitchen already cooked and they simply heated it up on the griddle. Finally, the desserts were laughable... a pound coin is bigger than a pound coin. When paying we were not even asked how was the dinner, they charged us and goodbye. I WILL NEVER COME BACK IN MY LIFE, please seriously if you know anything about asian food don't get ripped off.... By the way, it's a very small place, your legs almost fit when you sit down, it's winter and people are wearing coats, there was no place to hang things or leave hats... I guess it was a hint for you...

I ordered delivery from this place and it took them 2 hours and 15 minutes to deliver my small order, when it is 10 minutes drive from my address and it said it would be a maximum of 50 minutes online.

Terrible service, excruciatingly slow and no apology whatsoever about how much of my time they wasted. They totally forgot about my order and I had to call them and chase it up after TWO HOURS waiting and they had no clue about it. The man on the phone was completely bewildered and kept asking me if I even ordered it from Deliveroo, as if they didn't have their restaurant on their app. I offered to give them my order number and explained I had already been waiting for two hours but he hurriedly discovered my order was "ready" they just hadn't been bothered to deliver it that whole time. He then said it would be the first one they would deliver next, and it would take a maximum of 15 minutes, cut to half an hour later and it finally arrived.

The worst part is after all this effort, time wasted, and stress the food itself was abysmal. It arrived in two crappy plastic boxes with tiny portions and the tuna smelled so strongly of rotten fish, I binned it. The octopus was hard and tough as if i was eating literal rubber, meaning it was way overcooked and probably a week old. The salmon sashimi had bones in it, literally bones? and the soy sauce had spilled in the bottom of the plastic bag around the boxes.

I will never, ever, order from this place again, and I wish I could get my money back, which believe me was not a small amount and was definitely not worth the standard that I...

If you want a cold, uncomfortable venue, with poor food, and scripted staff all for only 40 quid per head, Three Levels has it all.

Having a lifelong love for Japanese culture and cuisine, I had low expectations before eating at 3 levels, the menu looked much more a fusion than actual Japanese food, and I was afraid the showmanship was the reason for the good reviews rather than the food. Unfortunately I was correct, the food is very mediocre and lacks the richness and depth of flavour of authentic Japanese cuisine. We were booked for 7 and it took 30 minutes before food began to be served, even though it was a set menu! We had a very familiar miso soup to start, which I enjoyed, as I do the one from tescos, no difference, no depth. Then a platter of starters which were great, 3/4 weren't Japanese, but you can't go wrong with Mae Ploy sweet chili sauce! For main, very bad cuts of overcooked duck, and overcooked, salmon with some tasteless veg thrown on top. The dessert must have been in high demand as the portion was miniscule. The rice was really good.

As for the showmanship, things were a bit spoiled when the chefs were following a script, announcing in advance "everyone, we're going to do fire now" and "Now we are going to do some juggling". On top of that, the place was very cold, as others have said before, and when we complained to management they said they could do nothing about it.

We honestly felt cheated upon leaving, well done...