Toby Carvery Sheldon — Restaurant in Birmingham

I was looking forward to trying this breakfast buffet, mainly for the breakfast Yorkshire puddings. The concept is a good one, the execution is diabolical. I definitely wouldn't recommend this to anybody, the whole experience was terrible and deeply disappointing.

First off you get the smallest plate imaginable to balance your food on. Luckily that wasn't a problem as there wasn't any food to put on it.

The queue was huge because so many options were missing and customers were fruitlessly waiting for them to come. There was no breakfast hash, no beans, no tomatoes, just a tray full or red watery juice and not a single egg.

After standing around awkwardly appologising to each other for holding up the queue for a very uncomfortable length of time, most customers became too self conscious and disappointed to hang around and gave up waiting for the food options they had paid for.

There were 7 slices of bacon floating in some strange liquid, there were more than double that amount of people still waiting in the queue, the anaemic rashers were falling apart and looked very unappetising. I left them.for someone else as I felt bad taking even one rasher as I knew most of the people behind me would go without.

The hashbrowns were very thin, overcooked and strangely stale making them extremely hard to chew and unsatisfying. There were plenty of sausages but very few of them were whole, they were falling apart. The taste and texture were very unpleasant and low quality. The mushrooms were cold. I don't mean they dropped to room temperature, they were straight out of the fridge and not enjoyable at all.

The Yorkshire puddings were comically bigger than the plate so you could only take one, which turned out to be a blessing. They wasn't even slightly fluffy on the inside. They were hollow, hard and crunchy and the onion and bacon bits advertised on the menu were missing. They were plain Yorkshire puddings but so badly cooked you couldn't enjoy them.

The refillable Pepsi was massively overpriced and watered down to the point of not being enjoyable in the slightest. We didn't refill it, drinking one glass of it was torture enough.

There was nothing to redeem this breakfast. Nearly £20 for two of the worst breakfasts I've ever bought and two glasses of watered down, flavourless syrup. My son didn't eat his and I forced mine down and regretted it.

Do yourselves a favour and go to a decent cafe, it will be cheaper and better quality.

No doubt this review won't be read by their management and will receive the same copy and pasted reply they send to everyone.

They have no interest in improving so don't give them a chance. I...

Two of us arrived on 09 Dec 2023. We waited at the computer desk for sometime and no one served us, the place was not full. We read the notice, it said to go to the bar to be served, so we did. We asked the two staff at the bar, who were chatting "we would like a table for two please" the reply was "you will have to wait at the computer desk" I replied "but it says go to the bar" the reply was "Oh that's the sign for breakfast" We went back to the desk and waited so sometime. Eventually a woman arrived dressed in a grey track suit and asked what did we wanted. After she had gone to get a cloth, she wiped a table and called us over. We waited there for sometime and another woman asked if we wanted a drink, we replied yes. She asked "do you want ice and lemon in" we replied yes. Time went by the place was not busy. I decided to get my carvery while my partner waited for the drinks. The man served me with a hard Yorkshire pudding and some turkey on a cold plate. I continued to the vegetables, the tongs were very hot. The peas and carrots were hard and dry. The gravy was cold and there wasn't any apple sauce. After returning to my table, the drinks had not arrived, so my partner went to the bar to ask for them. The woman said she had forgotten them. When my partner arrived back with the drinks there was no lemon. My partner then went to get her carvery. Time passed and I had eaten half of my dinner and my partner was still waiting to be severed. I decided to knock on the kitchen door, when the woman in grey came through. She shouted for someone to serve my partner. By this time my food was cold and my partner took a disliking to the gristle on the beef. We decided not to have anything else and tried to ask for the bill nobody about. After paying we left and we could stop talking about how awful the service...

To say we were disappointed isn't an exaggeration. We arrived at about 5pm looking forward to a carvery to be greeted by, oh yes! NO-ONE! My wife, young son and I waited ages for the solitary server to finish her conversation with a couple of, let's call them to be polite, ner-do-wells for ages before she deigned to do her job and provide us with a table - sadly right next to the above humans - I use the term loosely. She took our order for drinks and while we were waiting we noticed that these 2 neanderthals had gone to the carvery and had started playing with the meats on offer there. The carver came out saw what they were doing and didn't bother saying a word to them and just carried on serving them as if nothing had happened. I spoke to our server and said I'm not prepared to eat food tainted by the actions of some grubby individuals, to which she said sorry. I paid for the couple of drinks we had ordered, but had not yet consumed and the manager said she would be "having a word" with the 2 people who had been interfering with the carvery food. "Having a word" ?!?! - why didn't she say, "that's not good enough" and dealt with them? Instead she turned to serve a waiting customer at the bar. Unbelievable - if this is what Toby Carvery stands for then I won't be going back and would recommend everyone to cross this place off their list...