Bees Knees — Restaurant in Blaby

Came for fathers day. My Fiancee has been quite poorly so thought I'd treat him to a meal at the bees knees for fathers day with our daughter. I ordered from the app like I usually do. Starter and main were fine, turns out I accidentally ordered a dessert when the guy came over and said there's one waiting for us. To my knowledge I didn't order one till I checked my receipt and noticed I did. So I went back to the till and told him that, said we will still have it. I even mentioned that we need 2 spoons instead of one due to my Fiancee and I sharing the dessert as it was the candy mania. The guy was nice enough, sorted it all out and finished with "that's all done for you" so I assumed he meant he put it back through for us to have and went and sat down. We waited for at least half an hour before I mentioned to someone about where it was. He went to check and a lady came back and said there's nothing in the kitchen for us. Confused as we thought we were having the candy mania. So I told her the guy put it back through. She went away and he came back, I told him the situation and he said "from what I got from the conversation, you wanted it refunded" I did infact not want it refunded. We wanted rhe dessert. Why would I mention having more than one spoon if we didn't want the dessert. Before I could even say anything he said again "I told you it was refunded and you said ok" which didn't happen. Was obviously a huge misunderstanding. However clarification would've been appreciated. I work in this industry and know customers can be difficult, however I also know how to speak to customers better than that guy who basically back handedly said "this is your fault" underneath his passive aggressive "I told you it was refunded and you said ok" no apology to acknowledge the misunderstanding. Just fast to pass the blame onto the customer. Then just walked away over to his cowokers and obviously said something to them as they watched us walk out. What a rude encounter. Staff need training in customer service. Apart from the tall Asian guy, he was lovely. Should learn to be more like him. At least he...

I used to come to this place with children despite poor cleanliness and service, but what happened to us today exceeds all the limits of my tolerance. From the very first moment we came mean, young girl from reception ostentatiously stated that “is full and not going to be available in next 1.5 hour”. I couldn't even imagine telling the children that we came here for nothing. Thanks God one couple left, and we had a space. We didn't even expect someone to come clean the table and we did it ourselves, taking the cups to the bar. When ordering snacks and drinks, we waited a long time and it was clear that everyone else is more important than us and we are served at the very end (not even “sorry for waiting” could be hear). Children had a lot of fun when after 1 hour and 20 minutes another young girl approached us and said that our time is running out and we must leave (!) I was so in shock because never before has anyone noticed that we are too long. We asked why we need to leave while everyone else was sitting. The girl said that when it is busy everyone must go on time so that others can use place too. It seemed to be complete nonsense as some of the tables were empty and nobody was coming in. The lady went and came back, saying it would be a birthday soon and we need to leave (while the rest of the parents with children were sitting safely at their tables) I didn't feel like arguing in front of the kids. It was clear that we are not welcomed there as people with a different accent. Do not wish anyone such an experience in front of your own child! Next time I will just go somewhere else, a less racist place to save unnecessary stress. A 360 which is just...

Booked a table for yesterday for 6 adults and 3 children for 5pm for a birthday celebration. When booked over the phone asked about the soft play and got told it will be open till 7pm. Just before 5.30 went to the soft play for the lady to say it’s closed so explained when we book the table they said the soft play would be open. The lady then became very rude saying they are closing early but said she will go check with the manager. She then returned with an attitude and said “we were told on the phone no food or drink and only 1 adult per child aloud if we have to go in”But u are normally allowed to eat the food ordered from there in the soft play area, I think it was more to do with the lady had already cleaned up and packed everything away 1 hour 30 mins before closing time and her family was waiting for her to finish her shift INSIDE THE PLAY AREA. Which was a bit off a problem as we all wanted to be together as said it was a birthday celebration but we decided to still put the children in to keep them entertained and I ended up having to sit with the children on my own so everyone eles could still enjoy the family members birthday. All in all we had rang to book a table next to the play area and check the time, the staff didint want us there as she wanted to finish early and was rude because of this. She had her own family in the play area with her own child against the aparent 1 parent per child rule....