Glen Parva Manor — Restaurant in Blaby

The food arrived and was only half the portion as described and what we had ordered. We ordered the over 5"'s Fish fillet fingers based on the same meal we had at the Ship Inn, 2 weeks previously, which is also a Marstons and the menu is exactly the same. In comparison, amd prices. The quality and quantity of the food and service we got at The Manor was absolutely dreadful.

My grandson got 2 fish fingers instead of four, which were terrible quality, cheap and nasty. The same item at the Ship was excellent, proper fish, proper fingers ( goujons)

I raised this with the waitress, who sent for the deputy manager who was abrupt, rude and showed no understanding, and kept interrupting me when I was trying to explain that the meals were wrong and fell short of the description, ie 1 sausage n the plate, instead of 2..and 2 fish fingers instead of 4.

My food was a lunch option, vegetable chilli, rice and nachos. There was about a serving spoon of chilli in a chipped enamel tin, with a pile of dried out rice and nachos on the plate. It looked awful and unappetising. I refused to accept it and it was taken away.

During the ( by now) loud conversation, the deputy manager was not discreet or polite and made sure other customers could hear. When she initially approached the table she just looked at me and said " What"? In order to explain, I had to talk louder than her but she continually interrupted or spoke over me. I explained several times that I don't make a habit of complaining. At no point did I get a sense that she was sorry or genuinely concerned about the quality and quantity of food and repeated that not all Marstons are the same! Inferring that just because we had better service and quality , quantity at The Ship, doesn't mean that it's the same at other Marstons.

The woman has no people skills, understanding, compassion or empathy, which are the basic requirements for a manager. She was unfriendly but suggested that the correct items would be brought to the table " and they, ( meaning the children) can get on with eating it....". By this time, the food was almost cold. I told her this and that the food needed reheating, and that we didnt want fish fingers, we wanted fish fillet.

She suggested that she should clear the order so that we could go somewhere else! I refused due to the time and the fact that children were now very hungry. I could not believe the woman's poor attitude and raised voice. The children said they felt scared and that she reminded them of someone in Matilda.

I showed her photographs of the same food the children had at the Ship, she argued again that not all Marstons are the same. Some are prestige???

Yet the menus and prices are exactly the same!

I had used the Meerkat 20% off the bill and asked her if this us why the food was so small and missing items, She retorted" I didn't even know that you had used the meerkat 20%!..which suggests that they do put less on the plate! I said that I had reordered the fish fillet to replace the fish fingers ( as suggested by the waitress) and was sternly told, " I've cancelled it!" Eventually The children's meals came back in proper proportions but fish fingers and not fish fillet. We were worn out by this time and accepted the food. The waitress was clearly distressed and hardly spoke. No one one checked to see if the food was OK.

My meal was taken off the bill.

I would never recommend the Manor at Glen Parva, the entire experience was shocking and yet would not have been out of place in an episode of...

I was in a group of five and when we arrived, we were given a table that was more suitable for four people, despite there being plenty of suitable tables available for five. To make matters worse, the table wouldn’t stop wobbling. We moved seats, and a lady took our order for food and drinks.

Forty minutes later (at no point were we told there would be an extended wait), the food finally arrived and it was some of the worst I have ever seen. My son ordered a medium-rare steak, but what he got was well done. In fact, it had gone past well done; it was a chewy, rubbery mess. My daughter and I both ordered burgers (I had the spicy one, and she had the standard cheeseburger). The “burgers” were so hard it was as if they’d been cooking for the entire time we were waiting. They were nothing like the description, and serving burgers of that quality shows the chef couldn’t care less about what’s being sent out.

My son was too polite to complain, but I took our burgers back to the bar and asked for replacements. After waiting another 30 minutes — by which time the other three in our group had finished their meals — I gave up and asked for a refund. As I was at the bar, the replacement burgers were sent out, and to my astonishment, they were just as bad as the first ones.

The price charged for such small, dry, hard, and inedible burgers is shocking. What made it worse was that after I returned the food the first time, nobody came to our table to apologise, check on us, or ask if the other dishes were okay. Clearly, the staff couldn’t care less about the food or the customer experience.

It’s laughable to then be sent an email asking for feedback when so much could have been addressed on the day. (By the way, if I hadn’t used the pub’s Wi-Fi, I wouldn’t have even had the opportunity to leave this feedback.) Great service shouldn’t be an afterthought. In a world of fierce competition and rising prices, it’s more important than ever to deliver good service and quality food every single time.

It had been years since I visited the pub — I used to live across the road and was a regular — and I had been looking forward to returning, as I have fond memories of the place. Sadly, my lasting memory now will be one of poor standards, lack of care, and no attempt to rectify things on the day.

I was compensated for much of the food, (for completeness, the pub managed one reasonable meal out of the five ordered) but a manager who cared wouldn't have just comped everything, they would have done far more to recover the situation. None in our party will be returning and if I need to recommend somewhere nice to eat, there is one place I will be advising people to avoid at all costs. I no longer live in Leicester but regularly come to visit family and we always eat out. The Manor had a great chance to win regular business but has spectacularly failed. What a shame to fail over the most basic fundamentals on...

A Mixed bag... but no mixed grill!!

Wife had booked us into the soft opening today. The front of house staff were amazing, however the food was not up to scratch.

The new decor looks brighter and fresher. The dog friendly area is a nice touch for the dog-loving community, especially as there are a lot of walkers around and during wet weather could add some shelter and extra revenue.

We were served by Jack and Ezme, amazing duo and was Jack's first day. After his nerves had settled and he got into conversation he was a really palatable fellow. When asked how aged the steak was (as on the menu it just said "aged") he didn't know the answer, but used initiative to get the answer (28 day on rump for those who are curious).

Starters were very good. Brie dippers worked really well with the amazing red onion chutney. Much better than mozzarella as the melting point of this cheese means it doesn't become a tough, stringy mess (take note Maccies). Chicken in buttermilk was very moist, yet thoroughly cooked. Only issue was salad wilting slightly due to being left on the pass

Wife ordered surf and turf with peppercorn sauce. I had a mixed grill with a bourbon BBQ sauce. Now the problems started...

Almost 40mins after starters were finished we were presented with our plates. The wife's peppercorn sauce had turned into a sauce dianne (that wasn't on the menu at all). My 28 day rump was overcooked into well done. Both plates sent back.

Attempt number 2. Wife's 8oz steak had 2oz (roughly) of fat after cooking. My rump came even more cooked and drier than before. The egg was medium-rare however. On this 2nd attempt the portobello mushrooms had vanished (and weren't cooked very well the first time around).

After a short meeting with Ezme and the representative of Marsdens we discussed the issues. All drinks and meals comped and we took away a desert, which was a delicious and nice touch.

Our points made to staff were quite small. The main point being meat station relaxing and enjoying the cook. We understand the pressures of new staff and new decor. Hopefully the soft opening was a learning curve, especially as they probably didn't expect a couple of critics walking in.

The wait time for others also seemed excessively long, and we overheard others complaining. There was also other tables not served food at the same time.

At about 40% capacity they seemed to struggle after half an hour. I just hope in the coming weeks they can pull together and iron out any issues. We will hopefully return in the future to see...