The Xhale Lounge — Restaurant in Bolton

I haven’t been to the lounge but for good reason as I have heard from a large number of very trusted people who know their shisha lounges to avoid this lounge at all costs.

Despite this I still decided to enquire about their delivery service looking to try for myself and order in a shisha.

Whoever the man is operating their phones clearly hasnt held down many jobs or I doubt he’s even been employed at all.

I politely asked if they would be offering shisha delivery (not even to deliver I even offered to collect it) and I was responded with “Do I know you.” ..”nah not doing it. only deliver to regulars.” There was more what was gibberish slang/ blunt and ridiculously rude not to mention very confronting to someone who’s actually offering to give you business with what I will best describe as simply ‘Roadman’ behaviour towards customers.

He needs to get on a business etiquette course as that kind of tone towards customers is utterly pathetic if you have any desire to branch out and bring in more revenue you need to get rid of that idiot over the phone.

Any giving good reviews about this lounge are probably affiliates that have been asked to give 5* because I have heard nothing but awful stories and the other 1* reviews you see coincidentally mention how rude the staff are which is in sync to my complaint about this.

Believe me there are MUCH better places out there than this you are not missing out except for a bad experience. I get approached a lot for recommendations and I can tell you this place will now be a special mention to...

Horrendous experience after a nice meal out. After parking the car and walking through a poorly lit side street, I was shocked and disgusted at the number of rodents scurrying in and around the entrance of the building. We managed to observe a large pack of rats feasting from the over flowing bin bags present, left behind by the establishment. My poor female colleague wasn't only afraid to enter the premises but noticed vermin jumping up and down the outdoor stairs.

Clearly posing a health risk at a business that sells food as well as shisha, Bolton Council needs to act urgently.

Due to poor lighting, we had to use the flash lights on our phones to navigate and evade the family of rats. Once inside, we raised this issue with the owner, who casually dismissed our concern, by stating this is a regular occurrence, they travel from the train tracks behind the building and offered no apology or concern at our alarming experience.

Due to this negative and bizarre response, we...

This shisha place is outstanding! They always listen to what you want. Music is good too. It’s dark so you can’t see anyone which is always a good thing.The service is 10 out of 10. I have never been in bolton before I did not know it existed until today. Wow i am shook! Lovely place for shisha! Highly recommended! Make sure you visit if you ever decide to visit bolton! Once in a life time experience :)...