Kimberley's Desserts — Restaurant in Borough of Fylde

Me and my daughter came in on a Thursday at around 4:40 Store was empty 3 members of staff Felt unwelcome the minute we walked in, One member of staff was making a new batch of crepe mixture, one cleaning and the other one that seem like the manager (a man) cleaning or organising Anyway I’ve ordered 2 crepes with chocolate sauce and ice cream in it… the man said :” take a seat and we’ll get your order whenever we can” A member of staff (female)then brought it to the table , crepes in a box and ice cream separate(never seen this in my life , when you ask for a crepe with ice cream, the ice cream comes inside the crepe ) Crepe was overcooked and with the plastic cutlery was really hard to eat I think it’s overpriced too and I really didn’t feel welcome, I’ve never felt like that anywhere else before Such a shame I love crepes and this could be a place of election for visiting often … Really not a first good impression

In response to the owner that replied, yes cleaning is good but My review is regards the rudeness of the male member of staff and the way we were looked at as we enter , maybe you had to be there to see it, my review and one star is my opinion I don’t think your answer really is the most humble… Crepes “make your own” If I ask you:” please can I have 2 crepes with chocolate sauce and ice cream in it “ Is it hard for you to put the ice cream in it? In Regards to the price £12 fir two crepes with ice cream , pays enough for at least better cutlery I’ve noticed that in all your replies to other reviews you’re lacking a sense of humble towards the costumers that pay and visit your establishment I am not asking for anything for free I’m giving my opinion and review , not being...

I ordered my food at 9.30pm with an estimated arrival of 40 mins. It got to the estimated arrival time and due to it being past 10pm I could not contact the store to ask about my order; they'd closed. I'm writing this review at 20 to 1 in the morning as my food has still not turned up. Will be ringing up when you open tomorrow - I'm livid. Terrible service. Unimpressed to say the least.

Edit~ Unimpressed by this response, honestly. In response to your claim - we tried ringing the store 4/5 times after 10pm, to no avail, we'd sit there on hold for 10 minutes or so and got cut off each time without talking to anyone. Additionally, the fact your claming to be unable to trace my order? Ridiculous, I ordered direct through the indulge website and got my recepit, via email, with all the customer details I gave and therefore you should also have a copy of that recept? I usually enjoy ordering from indulge, I'm a semi regular and am usually happy, but I don't appreciate the last couple times my foods taken over 2 hours to arrive or simply just not shown up? Like last night. Which is why I chose to order direct through indulge website rather than using just eat - I figured it'd be more reliable with the time estimate, unfortunately, I was wrong. I never received any food.

Regardless me or my partner will be contacting the store when you open to discuss issue further, with my order number at the ready. Cheers.

Edit x2~ Service has been considerably more reliable since this experience. I've ordered a handful of times since this and my food has arrived early. Pleasantly surprised by that but still cautious about ordering later in the evenings due to the previous...

Website states up to a 45min wait. Ordered at 8.30pm, still nothing at 10pm. Rang the store to be told that they had electrical problems and a lack of drivers and that our order hadn’t even left the store yet. Finally received it at 10.30pm by which time we didn’t even want it. This is not the first time there’s been a significant wait on delivery with no courtesy call or offer of a partial refund etc. Thought it may have been a one off last time but this seems to be a re-occurring problem. Won’t be ordering again. Delivery guy did apologise but it seems that the store is constantly overwhelmed with their orders and have a lack of delivery drivers. An issue that clearly needs addressing for the future.

RESPONSE TO OWNER…

So you think a 2hr wait is an acceptable time to wait for a piece of cheesecake and a brownie? An hour maybe, not two! We accept that weekends may be busy but with knowing that, maybe you should adjust accordingly! Don’t have 9 platforms for orders if you can’t handle that amount. Not even an apology from yourself and reading your replies to other negative reviews it seems that you have an answer for everything instead of apologising and addressing the issues the store has. Terrible...