Lord Derby — Restaurant in Borough of Fylde

I get it—it’s a hot day at the seaside, the place is busy, and there’s a steady stream of customers. But with over five bar staff on, a queue out the door, three of them focused on stacking glasses, and only two taking food and drink orders at a pace slower than a sloth, it's clear the issue here is poor management.

We ended up ordering at the bar because the app wasn’t working properly as phone service was very slow. Even after clearly spelling out our order, what we got was baffling. Only 2 out of 4 meals were right. The other two? Practically the same order—both the chick & mix with two sweetcorns, fries, and chicken skewers—but one with strips and the other with boneless wings and added garlic bread. Should’ve been simple. Instead, both meals came out after the others had already been served, completely wrong, and then were taken back to the kitchen. One plate eventually came back out, mostly correct, but still only one.

By this time, the first two meals were nearly finished, so we just decided to share and wait for the other plate, hoping it’d eventually turn up. We asked a server that we are still waiting on another plate (who was mid-delivery to another table) and got a dismissive “I know,” and then had to chase it up again at the bar 20 minutes later. They finally went into the kitchen and brought out the last plate—almost as if they forgot about it until we made a fuss. I have attached a picture showing that all meals have practically been finished at this point.

The food wasn’t awful, but the execution was just ridiculous. The second plate had even more corn on the cob, at least 15 boneless wings (why? one serving already came with 8 as advertised on the menu), and another chicken skewer. It felt like they just threw whatever they had left on a plate to shut us up. As for the skewers—completely dry and flavorless. I’m still chewing on one during the drive home.

In the end, it wasn’t just the slow service or the mistakes—it was the total lack of care. Whether the staff were overwhelmed or just couldn’t be bothered, the fact that two nearly identical orders came out late and wrong, got mashed together on one plate, and required complaints just to get finished is just lazy. A total farce. Waste of...

Have to be honest we have been to this establishment on a few occasions and not had a bad meal or experience...........that is until today. Lack of staff was evident from the outset with queue to the bar at least 15 people long. We found a table, and ordered our food. Was warned that the wait could be 45 mins but could also get longer. Don't know how it can get longer when the orders are done in the order they are taken. Eventually after waiting a hour and 20 mins we enquired how much longer we had to wait. Told they were just plating it up. 10 mins later the food arrived. It was lukewarm,dry and had obviously been kept under heat for a while. After a further 20 mins we asked where the rest of the food was as only part of the order had arrived. Again got the stock answer that it was just being plated up. Another 10 mins and it arrived and to say it was substandard is an understatement. We begrudgingly had to eat what they served us as with 2 very tired and bored children we had no choice. I cannot blame the staff as they were doing there best but rather a lack of planning with staff rotas as as I said at the start the lack of staff was evident. My 5 year old grandson even said he isn't coming to this pub again as it is rubbish.......... put of the mouths of babes. All in all a disappointment and will not be in a rush to return. Hope someone from Greene King reads this and can give an...

Good for drinking and better atmosphere than most pubs in the area. Bar staff are often good, but let customers vape inside when people are eating or want to breathe without risk of cancer, they wasn’t bothered when I said something.

Nice to sit outside when it’s sunny, but Fylde council allow private company to the aim street cctv on the pub entrance and customers drinking. It’s against GDPR for councils to aim cctv on a private businesses.

Food quality is a varies between owners and current staff. Years ago it was hard to find a table because the food was so good. Currently often served overcooked and cold. Look forward to another change of ownership. Only order drinks now.

Last two mixed grill ordered all food was overcooked and cold, the steak actually tasted off and was green I places. Barman agreed and offered to cook new order, but said no, he gave a drink. Never ordered that since. Often see customers don’t finish most of the food or complain.

Ordered burgers last time, only two of us ordering food, mostly empty and had to wait an hour. Burgers were dry, bitter and cold. Complete empty inside and after ordering drinks a new bar woman went off to sit down and have sip her drink. Bar man came and asked what I was ordering. Said I ordered but went off to break. We looked at her in confusion. She decided to get up and made the two drinks....