Costa Coffee — Restaurant in Borough of Runnymede

I politely described exactly how I would like my dry cappuccino and when I pointed out that the coffee that they had given me was neither dry or as I had asked I was told that I had to accept it and they wouldn't give me a "free coffee" although I hadn't even asked for a replacement. How the manager thought that behaviour was acceptable I have no idea. I have never had such a terrible experience in a Costa store and I'm a big admirer of their staff and coffee. The Egham shop is terrific. I have told them to keep the CCTV footage and complained to their Head office. Postscript. The next day I went to Virginia Water, explained what I wanted and that I knew it was difficult to make. Vanessa the manager didn't hesitate and told me that if it wasn't what I wanted it was free. And it was made exactly how I wanted it and the staff were delightful. Thank you Tia and...

I am a regular customer, and unfortunately, I have to highlight the cleanliness is not great, especially when the manager is not around and because I have been noticing this happening often. Got in today, half of tables available, the waiter was collecting dishes from tables. I sat at one of the tables, which was dirty, as well as most of the available tables. The waiter then cleaned just the one table, closer to the till, looked around and put the spray aside and off she went. All the other tables, including the one where I was, didn't get the chance to get cleaned. Hope...

I'm 66 years old and spent thousands in Costa over the years. The staff here INSIST that I have to have to have a lid on a takeaway cup that I'm drinking in store. I asked not to have a lid and Brittany then said if I don't like it I can go else where. I think that's very rude and not in line with Costa policy's. I also tried to pay with a 50 pound note and was refused saying it was in there policy not to accept it. I understand that but next day there was a sign on the door cash only.pmsl.so rude staff and...