Domino's Pizza - Addlestone — Restaurant in Borough of Runnymede

Being a regular customer I was very disappointed with the service I received in my last 3 orders. Every time I ordered the pizza it never came on time. Always 30 to 40 mins late. Also every time I order pizza I order separate sauce for which I paid extra and it never came. When ask the delivery guy about the sauce he said he will go back and bring it but never came back. I ignored that thinking it’s ok some time these things happen. But today they have cross their limits. This time when I ordered the pizza I ordered it for the specific time 9pm. At 9:10pm I called to get ETA and they said the order will be with me in next 10 mins. At that point I did remind the person over the phone not to forget the 2 extra big pot of sauces for which I already paid. So the order arrives at 9:45pm where as it was for 9pm and guess what no sauces again.... I was very very disappointed. I refuse the delivery and in return all I get 2 choices either I can get my money back or wait for another hour for re Delivery. I can understand if it’s over the weekend but I place the order on Tuesday at 8pm. So I don’t understand why their service is going down... not going to order any thing...

Wish I had checked google reviews. Everyone seems to be suffering the same b0llox as one another. Ordered a pizza and x2 sides. Pizza came but no sides. Delivery man said to keep hold of the pizza he’d go back and fetch the wings. We told him to swivel and take the pizza back and come back with a fresh order with everything we ordered. Rang the store to double check explained the situation to a young girl who worked there. Kept clicking me off on hold said they couldn’t do a fresh pizza told them then to refund me fully - would you take a pizza that’s sat in a car for nearly an hour? Asked to speak to manager she said why she had been talking to him about this I said good well I’m the customer so I am clarifying it with him. Came on phone he was clueless about it. So she lied. I had to explain everything again. He offered a half refund but stil no fresh pizza lol. So my husband took over and said a whole new order fresh otherwise you get a formal complaint. Now we are waiting in hope...

We’ve been organising an event at work for a couple of weeks where we ordered 19 pizzas. We knew it was a big order, that’s why the first contact was made a WEEK in advance. We were told to place the order in the morning of the event’s day at 11h to be delivered at 11:45 (one would think that ten people would be making the pizzas, right?) When we called at 11h, they said it would be impossible and rather than being delivered at 11:45 they would possibly be delivered at 13h…. But if we came to the restaurant we could pick them up at 12:30. We did arrive, and we could not pick them up… Again we understand the size of the order but it’s fine to say NO WE...