Cafe Mocha D — Restaurant in Borough of Spelthorne

Had a terrible experience here a few months ago involving coronation chicken (or the lack of) in a jacket potato. When my business partner asked in a friendly manner if he could get some chicken as there was (honestly) only 2 small pieces, the owner argued with him and said it comes in a container and they have no control over how much chicken is in a portion. At which point due to the owners attitude my business partner said don’t worry, we just won’t be coming back. He didn’t offer any compensation, only reasons why it might of happened and ultimately just passed the blame.

Buddy, not sure you’ve noticed but you’re part of what’s called the hospitality business. The saying “the customer is always right“ would have simply gone in one ear and out the other.

Oh and one of your staff members actually apologised for your behaviour publicly when they saw me at Costa.... Not ideal.

3 months pass...

Being the friendly, nice and “support your local business” kinda guy, I decided to give them a second chance when my girlfriend had arranged to meet friends there.

Apprehensive but willing I order 2 cappuccino’s and pay. These came in good time, so if quick coffee is what you’re after then great...

No more than 5 minutes later I order a mozzarella, basil and tomato panini and a bacon/egg ciabatta.

The bacon egg ciabatta was delivered to us after about 5-7 mins but we were still waiting for the basil/mozzarella panini a good 20mins later... Everyone else in our group who had ordered after us had there food and was happily chomping away. When I asked the server about my missing panini she did apologise but still nothing surfaced. 5 mins later I asked again and they said it was coming... 10 mins later from when I originally asked I gave up and asked for a refund. The manager used the “we’re busy” excuse and reluctantly gave me a refund after much converse. By this point all of my friends had long finished and we we’re all sitting there surrounded by empty/dirty plates and empty cups, which were still there when we left.

I left very hangry. No panini and caffeine fuelled.

My gripe here is not the food (although in my opinion and others I know, they use way tooooo much bland cheese) it is solely based on the lack of service and customer understanding.

The manager gave me a begrudged refund but did not offer me anything in compensation and did not even offer the panini in goodwill!!

If you’re thinking Mocha D - MOCHA DON’T. I own a small business and was ashamed of how we were handled as customers.

Rant over. Enjoy your Costa - they know what they are doing and how to...

Alright, popped into this cafe when killing time waiting for my service dog to be groomed. Odd atmosphere, I'm moderately deaf so can't hear well. But I asked if I could pop to the loo quick when ordering. It was my bad I ended up waiting 25 mins for the loo and gave up and went sat down with my food despite bursting for the loo. lovely guy at the counter, appreciated the service of popping in the table for me. Club sandwich was okay, too much salad and tomato barely chicken. Iced coffee standard not great. The elderly women was brought out by her I think husband who must have saw me waiting they argued a bit. Then I managed to go the loo within 3 mins of relieving myself the door got knocked on twice. Further 5 mins knocked on twice again. It was the staff. I gave up and left didn't even finish my sandwich. They didn't explain why they were knocking just oh just checking there's someone in there. Didn't knock or bother the elderly lady who has been in there 30 mins...

I haven’t been here for a few years now mind... last visit was probably in 2017, but what I always like about this place was the vibe of acceptance to all without anything having to be said, I could just feel it... it sometimes depended on which staff were working mind you, but there were some lovely ladies that worked there when I used to visit :) and a wide selection of cakes and pastries 🥮 🧁 🍰 good coffee ☕️ too, and they also do cafe food - 🥘 lunches, brunches, breakfasts 🍳 etc... so yes, it is a nice little cafe in Shepperton to try out! And then there’s the river near by.... definitely got to go and see that at Shepperton Locke there! That’s...