Royal Grill Staines — Restaurant in Borough of Spelthorne

Initially, I was impressed by the service as a new customer, but my experience quickly soured once they realized I was a regular. The staff's attitude shifted drastically, and I received poor treatment. Moreover, my order was improperly wrapped in tissue paper, which is unacceptable for food hygiene standards. I have evidence of this incident and am considering reporting it to the council. Overall, very disappointed with the service and lack of professionalism.

While the food quality is commendable, the service leaves much to be desired. The staff could benefit from better training in customer service and professionalism. Despite the tasty food, the overall experience was marred by the staff's lack of competence. Management should consider investing more in training to improve the...

My partner and I went in to eat here at around 7ish tonight and we ordered our food which was great and after we finished we asked for chocolate cake which had all chocolate icing on it before being heated and taken to kitchen the woman served it to us and the kind gentleman heated it for us.the woman brought it out and the Asian woman behind till went to ask how much it was and I heard the guy say£ 2.50 but she came out and charged us 4.49 so I asked her again and she gave a stupid laugh and pocketed £2.01 but karma got her and she served me another slice. Her...

The initial experience as a new customer was positive, but unfortunately, it sharply declined once my status as a regular was recognized. The sudden shift in the staff's demeanor was disappointing, coupled with receiving subpar treatment. Additionally, my takeaway order was carelessly wrapped in tissue paper, raising concerns about food hygiene. While the food itself was enjoyable, the overall dining experience was marred by the lack of professionalism and training among the staff. It's clear that there's room for improvement in ensuring consistent...