McDonald's — Restaurant in Borough of Swale

Service and delivery time is shocking! Over 2 hours to be delivered and food cold when arrived with multiple items missing!

When I called, I was refused a refund just for the undelivered items that I HAD PAYED FOR!!! And was also told they cant re deliver the missing items.

A few weeks later i tried using the mcdonalds app instead of ordering through Uber Eats and again! No delivery in 2 hours!!

I rang again and was told the traffic must be bad and that my order hadnt even been prepared yet!

I told them to cancel my order and to refund my card so i can go down and collect it myself. I was then told refunds will take a week until the funds are returned!

Disgusting service! Aweful delivery times! And will take your money without refunding or re delivering missing items!!!

AVOID unless you fancy a long wait and only half the food youve ordered!! quicker to go collect it...

Would give zero stars if i could! Firstly, we ordered 5 drinks, 5 mcmuffins and 6 hash browns, however we recieved, 4 drinks, no mcmuffins and no hash browns, when we called the restaurant they proceeded to tell us that they knew the ordered was wrong before they sent it, they told us they could not help us as they can’t get the delivery drivers to bring us a new one even though it was the staff in mcdonald’s fault, the lady i spoke to was so rude and unhelpful, do NOT...

Said delivery time was 25 minutes, took almost two hours. When it showed up it was cold and half the order was wrong. Most frustratingly the phone line is always engaged so you can't get through to anyone, I assume they just leave it off the hook so nobody...