Empress Of India — Restaurant in Borough of Swale

Terrible experience. My family had booked a table for 5.30 on New Year’s Eve. About 10 mins after all sitting down, we were all moved to another table. It was extremely cramped and I was constantly being barged into by the waiters who were trying to squeeze through a tiny gap. We weren’t given any continuous service and had to make several attempts to get our drink order completed., and a long wait before we finally ordered our food. After 1hour and 30 mins our food started arriving. No complaints about the food which was good. However they tried overcharging us by a huge amount. We pointed this out and finally they knocked some money off, but we still paid too much. A member of our party was seriously overcharged on a previous occasion. We definitely won’t be going back. OVERCHARGED...

A group of us friends from Maidstone, Kent. We randomly visit various types of restaurants on the last week of each month. This time it was "The Empress Of India". There were 6 of us this time on the 28th of August 2019. We had a fantastic welcoming by Mr. Babul, who is one of the owners, a really nice person, along with the rest of the staff. We asked Mr. Babul, to make us 6 mixed starters and 6 Main Dishes, with some side dishes and rice as well as naan breads. The food was FANTASTIC, service with a smile and Mr. Babul kept us all entertained. We all shared stories about our experiences in the Indian Restaurant, both as customers as well as workers and managements/owners. I would highly reccomend this restaurant to everone. It has a...

We arrived as a pre booked group to find the the establishment extremely busy The table that we were allocated was laid up with all the cutlery and chairs touching each other. On this basis we declined the table only to be told by the manager that he would move a goup of customers who were seated eating on a another larger table so that we could be accommodated more comfortably With this his only options offered we rescinded our booking. We as a group of local people have all eaten at the Empress on numerous occasions and we were returning again to enjoy their fabulous hospitality service and menu But for some reason tonight all the ingredients did not...