Papà Bianco — Restaurant in Borough of Swale

Good pizza but it's not a place to go with young children. Although they have children's high seats, the rest of the place is difficult to navigate with young kids. When they needed to sit on our lap all they wanted to do was get up and touch all the decorative items that are propped up against the wall like gigantic, heavy, ships wheel. It's not their fault that the tiny, cobwebbed toilet block is outside the restaurant and up some steep wooden steps, but if you have a toddler you have zero chance of being able to change a nappy. it's definitely something to consider if your visiting with small kids. We ordered ahead to save the long wait and got their early in order to have our food at a table rather than take it away. It says on their website if you get there early for your order then they can make sure they serve it on plates. Although we we did this, were sat down with drinks and clearly staying, we were still served our food in cardboard boxes. They had all 3 doors opened on a very windy day and it was freezing. I mentioned to our server that it was cold, she didn't seem to care much. Although the pizza was good, mine in particular wasn't great. It tasted as though my pepperoni was cut and left in the fridge for ages. It wasn't great, it had fridge burn taste. I picked mine off and shared my son's which was absolutely fine. I got the vibe of you complained you'd be marked as a Karen so I didn't bother. Not going to visit again. Pizza is the focus it seems, not the actual...

Went on a Saturday evening. Papa Bianco’s was busy but not full. Pizzas took over an hour and half to come out, the order was then wrong (one pizza out an order or two missing), and it is expensive for what it is. Two pizza and two drinks costs £50. We ended up spending more than that due to waiting so long for our incorrect order.

There is no floor management of the restaurant, and ordering is via a webpage. This means the kitchen can get overwhelmed as there is no control of keeping orders at a pace the kitchen can deal with, the result is customers waiting hours and getting fed up.

Ordering and paying up front also means there is no recourse for customers that have a bad experience. Any usual restaurant would have taken our missed pizza of the bill, or offered free drinks to compensate for the terrible service - there is no option for that at Papa’s.

£7 for the cheapest larger. We left feeling annoyed and somewhat ripped off. The pizzas as good, but waiting the best part of two hours, having to chase pizzas at the kitchen, and then eating separately, all while spending £80 was a bad experience and we can’t recommend going.

We get that eating out in the UK is expensive everywhere now, but Papas is still very expensive for what it is, it’s just pizza (there’s not even that many options on the menu) and the service is badly designed and managed.

We had to extend our parking (we thought two hours would be fine for a pizza out), and left annoyed and hungry having spend a...

I'd heard good things about Papa and was keen to visit, especially as there was live music on a Friday night, but was very disappointed. As soon as we walked in, there were no staff to greet us or any information on how ordering worked. (You either order from the table via QR code or go up). Tables were dirty and leftover food and plates was not cleared away. THE FOOD TOOK AN HOUR! I was so shocked that Pizzas took this long, it was busy, but that is a joke and no apology from the staff, who would rather run away and avoid eye contact than speak to you. A bottle of red was £25 and it was watery and not full bodied and only one option. Pizzas cost between £15-£17 very expensive for what it was. The live band were upstairs, which was a shame as they sounded good, feels like the atmosphere would have benefited more if they were downstairs and amongst the dining. Overall experience was poor, food was mediocre and it took over an hour to arrive, messy tables, and lack of staff. Not worth the effort, if you want to try their pizza it might be quicker...