Bay Horse — Restaurant in Borough of Wyre

me and a friend went the other day for a tea time meal , we ordered the standard mix grills, ordering was fine, and they fit us in with no reservation, all was looking well untill the meal come out and we noticed that both the chips what come in seperate dishes on the sizzle plate was cold , when we told the young male waiter , seriously he had to think for a couple of mins, and i picked up a dish of chips and the and he said ill let the kitchen know, fair enough new chips was sent out , and that was solved , then we asked him could we have a knife and fork to eat with, he went away and brought us a knife each, awfully kind but how about a fork, oh yes he replied and went to get us a fork, moving on to the deserts we ordered at the start i said to the same young lad " please can you go at get us the puddings we have already ordered " his reply was there is a desert menu on the table - once again i said we have already orderd and he then said well then they will come out soon. we waited 15 mins and if they wish to dispute this i did record myself counting the mins, in the end we asked a young girl could we have our deserts , and she said one min, this young girl was working 95 per cent harder than any of the staff, she was sweating like she was in a sauna, but yet put a smile on and said im keeping busy. the other servers both the young lad and older lady was i would say slouching at the job and we felt so sorry for the way she was having to work , every time she came past our table , she said sorry ill get it soon, in the end after another 13 mins she brought the desert out ,sticky toffee pudding and ice cream and she could not have been more more sorry for our wait, on starting to eat the pudding the ice cream was warmer than the pudding, it was rubbery like it had been in a microwave to the limit then stood out in the kitchen for 20 mins till a server was available to collect, in the end, the young girl saved the day by being the only was with a passion to help, we just paid the bill and left , the customer service was bad, the young girl i feel was being over worked, but was so dedicated to her job she put a smile on and carried on, i dont feel the young lad has any customer facing charm about him, and the older lady well, no smile, no nothing , just like a walking corpse walking round at leisure taking meals to the table , onto the bar man and this is just probelly his way, but im sure he thought we was in the states, when we ordered he said go for it, hit me hit me with it, yea man ? all i want is a welcome vist , no frills no pretending we are in the white house , maybe other people dont mind being talked to with street chat, however its not for me and burger king and Mac D dont do it so why should a family pub

If the young server sees this, you are so dedicated and the shine to deliver 100 per cent satisfaction shines though , you did not flouter on your duties, you was trying to keep everyone happy, if i was in your shoes i would be looking to gain position that your are valued as a person and not ust a payrol number, you are far to good for this establishment as they should have picked up on...

Been going in the Bay for 20 years, and today my wife and I met with a good friend to start Christmas in good spirits with a few drinks in the afternoon. Sat at a table at 2:30 and had a few drinks (I must add for this review that the table was NOT reserved, otherwise we wouldn't have used it). Around 4:40pm we were asked to vacate our table because they had a party of nine booked in. The young waitress seemed quite embarrassed to ask, but we pointed out that our table had no reserved sign on it, though said we'd finish our drinks (that we'd just bought) and leave when we'd finished. Then the party that had allegedly booked our table, and two or three others, arrived and gave us grief about it, saying they'd booked 12 months ago,and that we were being unreasonable. It was a bit ugly to be honest, then the manager came over and asked us to move, saying that the table was reserved. She didn't seem interested in the small fact that the table had no reserved sign on it, which I suspect was to whip up the booked party even more. She said they'd offered us another table, which would have been a magical feat, given that there were no spare seats anywhere. We decided to hurriedly finish our drinks and leave the table (apologies the the party that booked in good faith) but suggested to the incredibly rude manager that she should perhaps consider some customer service lessons, at which time we were told : "there's the door." We'd spent a considerable amount during our time in the pub, but it seems that counts for nothing. We were told they are prioritising bookings over walk-ins, yet this is a pub, for goodness sake. The idea of a pub as a centre of the community is that you should be able to drop in when you want, but it seems not at the Bay. We will NEVER support the pub again, because with the exception of barman Ryan, the staff do not give a fig about you unless you are booking to eat (btw, we were in the pub, not the restaurant area). Terrible attitude from the manager, even though the pub was at fault for not reserving tables that people had booked in good faith. Thankfully, Thornton has the Albatross pub and a recently opened cocktail bar, so one can only hope they damage trade at the Bay, because, apart from spoiling our Christmas Eve, they certainly don't deserve...

In the quiet town of Thornton-Cleveleys, beneath the gray English skies, there stands a place known as Bay Horse, a part of the "Sizzling Pubs" lineage. It is a place where the sizzle of the griddle and the promise of a warm meal draw weary travelers and townsfolk alike. This is the tale of a visit, where hope and hunger met the indifferent hand of fate.

My own meal, a modest affair, was served without incident and for that, I was grateful. But my wife's journey through the culinary landscape was fraught with trials. She had ordered sweet chilli halloumi and fries, a dish simple in its request but elusive in its arrival. Her grandmother, a woman of years and patience, ordered fish and fries with garden peas, but was served fish and chips with mushy peas instead. An omen, perhaps, of the chaos to come.

Time stretched like a desert before us, an hour and twenty minutes passing with the slow inevitability of age. When the food finally arrived, it was not the halloumi and fries but a sizzling salmon, a dish summoned from the depths of some misunderstanding. No apology was offered, no acknowledgment of the error. They vanished, only to return empty-handed, asking us once more what we had ordered.

With patience thinning, we repeated our request. This time they brought the halloumi, but it rested atop a bed of rice, an unwelcome substitution. Again they took the plate away, and we waited. My wife consumed the halloumi, the fries still a distant hope. Another half-hour trickled by, each minute a small surrender to the relentless march of time.

We asked again for the fries, and they arrived, unceremoniously plonked before her, a final act of indifference. No apology accompanied their arrival, just the silent acknowledgment of a task begrudgingly completed.

The Bay Horse, a place of promise, had faltered in its duty. My own meal, a solitary beacon of competence, could not overshadow the trials endured by my wife and her grandmother. The experience left a bitter taste that no food could cleanse, a testament to the small courtesies that make a meal more than mere sustenance. It is a story of human fallibility, a reminder that even in the simplest of acts, there lies the power to uplift or...