Visited with friends last week. Bought a round and two of us noticed our drinks didn't taste quite right which seemed to be something off with the coke/pepsi. The female server was apologetic and then called over who appeared to be the manager/supervisor. He dipped in his straw and had a taste before then calling over about 3 other bar staff who also had a dip. He then concluded that the drinks were fine and would not replace them.
I very rarely complain but when you're paying almost £10 for the double, spending £50 on rounds and then being told by some 20 year old barmen that you're wrong after they've all stuck their straws in your drink, I feel it warrants a...
Read moreI want to express serious concern about the behavior of the bouncer working on Saturday night. He was extremely hostile and unnecessarily rude to paying customers. While physical appearance isn’t typically relevant, I mention it here for identification purposes: he had brown hair, tattoos, and noticeably artificial-looking "turkey teeth."
It's crucial to remind your security staff that being a bouncer does not equate to having unchecked authority. The primary responsibility is to ensure safety and check for underage patrons — not to intimidate or dismiss customers. Basic human decency, respect, and professionalism should be a...
Read moreCongratulations Marvin's for hosting such an enjoyable joint 21st Birthday party for my son and his friend who shared the celebration 🍾 The venue was just perfect. Sam and all the staff were amazing from the initial enquiry to collecting banners the next day. Sam in particular was so helpful, answering all my text questions promptly. There were no hiccups, the banners were even put up for me before I arrived having dropped them off earlier that day. A more perfect night could not have been had, the karaoke, lighting, music and atmosphere was brilliant and I would thoroughly recommend Marvins as a venue for...
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