Roebuck — Restaurant in Borough of Wyre

We travelled down from Scotland to spend the weekend in Blackpool. We had breakfast in the roebuck booked through the premier Inn. We got seated quite quick and were 2nd in out of 4 tables around us. We were then last to have our order taken which was very frustrating, watching people who were seated after us eat before us. Breakfast wasn't that great, the bacon looked liked it had been cooked on a dirty grill. We had to continually ask for things that the staff should be asking us if we need or not. One example is asking for butter for the toast and only being brought out enough for 1 person when the table had 4 people with toast. My husband asked for sugar for his tea and then had to ask for it again as the first staff member didn't bring him it. We returned in the afternoon and sat outside to have a drink. The lady who was tending to the tables came out 5 times and never once asked if we needed anything, I had to approach her to get an order taken. A table came and sat down across from us and was approached instantly to take an order which they then got their drinks brought out to them before us (again). We were polite and friendly despite our frustration but in my opinion if you aren't local or English you'll be made to wait. We had pre booked Sunday before we even arrived so reluctantly went for breakfast (again). The Sunday staff were completely different, if I could rate the day's then I would but unfortunately the Saturday staff wasted our experience. We were tended to as we should have been and nothing was too much trouble. The only issue I had was my 2 year old was given rice crispies that were nearly 1 year out of date 🤷. The food was on a different par on the Sunday, so fresh and we actually got butter on the toast which...

I took my parents for an afternoon meal. It was fairly quiet. The waitress (who could have been a manager, as that was her demeanour with other staff) was quick to serve us but when I asked about the specials that I had been emailed (which we had gone for specially and it had taken us 40 minutes to get there), she said they didn't have any. I questioned this and repeated that I had an email specifically from Roebuck, saying the specials were live now, but she shrugged and said she didn't know anything about it and that they'd had chef problems and so they wouldn't be serving them! I didn't want to make a fuss so we ordered something else. The food was tasty and hot and while we ate, the temporary chef came out to talk to us, which I find is OK for a quick 'How's your food?' but not to hear about his life story and how the pub is having such bad problems that they make close down! Again, I didn't want to make a fuss so we politely chatted and off he went. When it came to dessert, I asked the waitress where the brownie said and she rolled her eyes and said 'What brownie?' so I said the menu said it came with a homemade brownie. She shrugged and said that the menus were always changing and how was she expected to keep up. Not the best service when paying this kind of money, as it's not cheap. The chef came back with it, including a brownie in a tiny pot , and it was broken up into a few pieces! I can only assume they had to cobble something together quickly. He said it was homemade that morning. It tasted nice but I don't understand why it was served that way. It looked awful. Again, the chef hung around for ages chatting. I have been to the Roebuck several times before but I think this...

Positive Attributes of a Good Manager/Leader - Jenny

A great manager inspires their team, sets clear expectations, and fosters a positive and collaborative work environment.

Communication They are effective communicators with both staff and guests, ensuring that everyone is informed and feels heard.

Guest-Focused A good manager anticipates guests' needs, goes the extra mile to ensure their satisfaction, and creates memorable experiences.

Problem-Solving They handle issues efficiently and effectively, turning potential negative situations into positive outcomes.

Adaptability They can adjust to changing circumstances while maintaining a calm and professional demeanor.

Empathy They understand and respond to guests' needs with compassion and understanding.

Enthusiasm Let your enthusiasm for the manager's actions shine through.

Balanced Perspective A balanced review acknowledges both positive and negative aspects but focuses on the overall positive experience.

We would like to thank the manager, Jenny, for her efforts and express our appreciation for her positive impact.

Jenny helped us find a large parking space for our lorry. She was incredibly helpful and friendly, going out of her way to assist us.

The manager was welcoming and made us feel right at home. She was very responsive to our requests and ensured we had everything we needed.

Jenny's leadership was evident in the positive and efficient atmosphere of the bar/pub. We were impressed by her ability to handle a challenging situation with grace and professionalism. It is clear that Jenny truly cares about guest satisfaction, and this is reflected in every interaction.

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