Costa Coffee — Restaurant in Braintree

Oh dear, a bit but shame to give this particular Costa a 1 star but sadly it was well deserved. This is purely and simply down to cleanliness or the lack of it. We went it as a family of 4 and sat at a table. This table was still dirty and had not been wiped down nor sanitised either. Looking around there was in fact 9 tables all with dirty cups on, that's, food waste etc.

Now in the current climate this is not acceptable at all. There was no queue and no excuse other than staff laziness. It was a full 15 minutes later a lad appeared from the backstage area and slowly cleared away without purpose or enthusiasm either. It is very clear that this particular branch is NOT covid safe and I would actively say that anyone that is at high risk etc to avoid stopping off here. The management really needs to get this particular ship knocked into shape As another quibble why do you not offer filter coffee like pretty much every...

Changes will be made if you ask Costa customer services to help (but this gets tiresome!) I received an apology and a free drink when I came across ageism, and it seemed to stop. Some visits go smoothly. Then a new visit is shocking again, and we can wait for too long, while staff chat, meander, and slowly serve those at the head of the queue. When my macaroni was ready, it was placed on the counter even though I was eating in and the order wasn't complete. "There's your order," said an assistant ... "The mocha coffee?" I asked. Oh ... it was coming. Did I want "chocolate sprinkles"? I agreed, but cocoa powder was shaken on. I waited again. The cup was plonked on the counter. No tray? A customer to my left saw this nonsense, reached for a tray, and handed it to me; she was kind but it was a used one. Another customer caught my eye and laughed. "It's even worse in...

Not ideal for hotdesking. Weak WiFi speeds and if you don't have proper noise cancelling headphones / in ear buds you'll have to endure the background music they pump out. If you want somewhere quieter and vastly better value (breakfast sandwich plus tea about £5 vs JUST a hot chocolate w caramel shot here for £5.94) but no power supplies (which is the only reason I crossed the road into here) try Halstead Cafe across the road. And my table is wobbly. How, in the UK and in 2025, are wobbly tables still a thing? Aaaaand the aircon is fully on, it's raining outside. Admittedly I'm in a t-so feeling it more than...