USA Fried Chicken | Halstead — Restaurant in Braintree

We've been using this place for many years now and enjoy the food a lot. The staff have changed in this time period and imho is the best for quite a while. They seem the work well as a team meaning less waiting times at the busiest times. There have been a few bad reviews here about incorrect orders but remember mistakes can happen and when we have had the misfortune of having an order incorrectly prepared the staff gave been excellent at making it right

The food is very well presented and tasty to say the least. Our usual choice is the large bbq based neat feast pizza which is topped high with freshly prepared ingredients

Parking is available either just down the road or in the main carpark in Butler Road It has always been clean and continuous cleaned on my previous visits and it's nice to see different knives and clothes being used from raw chicken to cooked so no cross contamination.

In my opinion this place deserves a well earned 5 stars. Well done guys keep up...

Ordered food at 8pm for asap delivery Had to phone them 3 times to see where my order was to be told it’s coming darling 11 pm phoned again to be told 3 minutes darling the driver had delivered it to the incorrect house Driver arrived 11:30 pm with cold food and tell me it was my fault ! As the property is off the main road ! Not only that I had put on online order leave food on front door baby sleeping and left a note on the door which was ignored as he banged down the door waking the baby and making the dog wake up the entire neighbourhood Opened the food cold soggy and disgusting also found a chicken bone in my diner meat and chips ! Possibly revenge for living of the main road Avoid at all costs

Ordered plenty of times and have an online account with my CORRECT ADDRESS but they still state it was...

Second order with missing items in the last 3 orders, I’m done now I think with this place.

Waited 2 hours and was really hungry so when it eventually did arrive…..

Just had a combination kebab delivered ….. with NO meat in it just a box of salad, when I called no apologies nothing manager just said “I’ll send it” so the meat did arrive later but it was too late by then and none of sauces I ordered either! It went in the dog , thanks £16.50 stated on the website but charged £18:40 at the door as well , double kick in the nuts .

Last time they put it right gave me a refund and an apology, not this time they could not have cared less , so don’t bother in my opinion, I’ll not be spending...