Pret A Manger - Gloucester Road — Restaurant in Bristol

For Pret subscription holders, there should be a way to tell online whether an outlet is franchised or not.

It was a very long way to walk to find they wouldn’t accept my membership.

Overall, for Pret generally, it damages the reputation of the brand when things like this happen. Either acceptance of the subscription should be part of the contract of the franchise, or they should have to call it something else.

The café was empty when I arrived, at 11:30 in the morning on a weekday. That sounds like a problem that might need addressing?

The coffee tasted fine; just bitter knowing I paid for it twice through my...

I came to order an iced mocha but ended up ordering a hot mocha (early morning brain) only after Nirmani handed me my coffee and I felt he heat I realised my mistake. I explained my mistake and offered to pay for the iced mocha but Nirmani was very polite and understanding. She didn't charge me for it and remade my drink and even offered me to keep the hot mocha as it will go to waste! Good start to my day, thank you so much Nirmani!...

Me (not spying cheap filter coffee on the board behind barista): Do you have the filter coffee offer here?

Smiley barista: Yes, mam.

Me: OK, I'll have a white filter coffee please.

Smiley barista: We don't serve that. (Points to board.)

Me: Well, I did ask. A white Americano, please.

Smiley barista: Yes, mam.

To be fair, while the drink wasn't a bargain, it didn't cost any more than it would have done at the indie coffee places...