The Greenbank — Restaurant in Bristol

This pub has been my local for a couple of years and I've really loved it. Until today I've given it a 4 star review.

Today I paid for my drinks with my phone and because I'm so happy and comfortable in this pub I didn't look closely at the card machine when it was handed to me. Luckily I paid with my phone and my phone keeps a record of transactions. I turns out that instead paying £3 I'd just been charged £30! I managed to get the attention of the barman who said he'd give me a refund but was otherwise completely unconcerned. He handed me the card machine for a refund but the amount was wrong. He then told me that he'd undercharged me so he wasn't refunding me the whole amount. He hadn't told me this, it was lucky that I'd checked the amount. The difference was only a quid so I let it go but the whole experience made me rethink the level of trust that I place in the staff at this place. I'm going to double check all my bills in future.

Not a good experience. Such a shame because I used to really...

This pub is such a mixed bag! I love the vibe and the space, the friendliness of the staff, the family friendly environment, the beer and cocktails. It's my local and I have so many good memories here. However, whenever we come for food, it's always a disappointment. I've had soup that wasn't defrosted properly, dry chicken burgers, orders half delivered...or forgotten entirely! There has never been a time that we haven't waited less than forty minutes. For four meals, it's saddening and it's difficult to sing its praises when other places manage to bring food to the table within 20-25 mins.

When you wait so long you get frustrated, and for it to come and be below par - it makes it hard to justify the price you're paying for your meal and it can eclipse the general experience you've been having. I want so much to love this place in its entirety - but it's consistently under delivered on the food front and I would say that unless you stick to the pizzas, eat elsewhere and come here...

Downgrading my previous 3-star review (kept below) to 2 after our most recent visit. Came here as part of a group and all of us were disappointed with the food. Most of us ordered from the basic pizza menu and all were doughy and soggy in the middle. Bristol has a number of pizzerias and pubs that serve up pizzas and Greenbank is a long way off the best of them. It's hardly a pizza menu that's pushing any boundaries so at least do them well. A friend ordered the duck & potato hash, in which none of us could find a single shred of duck meat, the result being a very expensive pile of greasy potatoes. The pub also remains very pricey for what it is.

I don't really get the hype that The Greenbank generates. It's a good pub, don't get me wrong, with a decent selection of beers and good wine list, but there's nothing that sets it apart from a lot of other...