The Millhouse — Restaurant in Bristol

I recently had a disappointing experience at this pub when I dropped in for lunch with my friend and our children. The menu was really limited and had no allergen information on it. There were hardly any items on it I could eat.....there wasn't even a side salad I could order. When I spoke to the staff they had to message the chef to find out what I could eat as I have a gluten intolerance . As he wasn't there the chef called me to discuss my requirements. Unfortunately, the conversation left a lot to be desired.

Upon receiving the call it was clear that the chef had little interest in listening to my feedback about the need for allergen information on the menu or anywhere else that customers could see it. He and was more focused on proving himself right rather than providing quality customer service. He accused me of shouting, which I wasn't. I was speaking loudly as I could barely hear myself over the noise of the traffic driving past the garden and the kids playing.

In any feedback process, it is essential for both parties to engage in a constructive dialogue. Regrettably, the chef's attitude did not reflect this. He neglected to acknowledge my concerns or show any willingness to address them. As a result, I made the decision to leave the pub and requested a refund for the food we had already ordered as I will not support an establishment with such rude staff.

Customer service is a fundamental aspect of any establishment, and this experience fell far short of what I expected. A sincere commitment to customer satisfaction should be valued over personal ego or the need to be right.

While I understand that mistakes can happen, it is crucial for the staff, especially those in management positions such as the chef, to handle complaints with professionalism and a willingness to address the concerns raised. Unfortunately, my encounter with the chef at this pub demonstrated a significant lack of these essential qualities.

I would have appreciated a more receptive and understanding approach to my feedback. Instead, I left feeling unheard and disregarded, which is not the kind of experience one expects when visiting a pub.

In light of this disappointing encounter, I cannot recommend this pub to others who value attentive and respectful customer service. It is my hope that the management of this pub takes this feedback seriously, reevaluates their approach to customer satisfaction, and improves their overall...

After a day of travailing up from London to help my brother move house. We’d been in the garden putting a shed up for 3 hours and were freezing cold. So on our way back from his house to our motel we decided to stop in your pub to have something hot to eat.

We ordered gammon steak with mash and peas, grilled chicken with salad, chicken burger with garlic bread, a bottle of Diet Coke, a bottle of coke and a tea.

When our food arrived everything seemed okay. My butterflied chicken breast was a bit on the dry side at the thinner end but that is to be expected. What wasn’t expected was getting few bits into the chicken and finding that the rest of the breast was completely raw. Not just a little. Completely raw. I took it back and the lady behind the bar was very apologetic and offered a refund. I said no so she gave me a cider as compensation. What I was not aware of was that I would not get a replacement meal.

I went back to my table and sat while my family ate their food. My mom offering me some of hers to tide me over. When my mom and son were finished their meal we sat talking. I was still waiting for my replacement meal. We’d asked the manager if their staffy could have the left overs and they agreed. At this point I have to say is when we found out that the middle of the gammon steak was also raw.

The lady behind the bar came to clear away our plates. She apologised again and left the table. It was late at this point and I was tired so we left. I will say that was the worst experience...

Beware all you real ale drinkers. Read this before you think of going to the Mill House. 16 of us go training on a Monday night nearby and some have a drink afterwards. Monday night some of us went into the Mill House where I ordered a pint of black sheep. Unfortunately, it was the end of the barrel so I had a pint of Otter instead. I took one sip and noticed it was tangy. I walked into the garden and took another sip and realised it was definitely off. I took it back to the bar where firstly the barmaid and then secondly the daughter of the tenants told me I would have to purchase another pint as they would definitely not replace any pint that was off. They went further in telling me that they had been specifically told not to replace any gone off beer. This is unprecedented, and I have never heard of a pub that wouldn’t replace drink that was not fit for purpose. Needless to say none of us will ever return to this pub in what is trying times for their industry with customer retention. I have also made a written complaint to Green King, as I believe the attitude of the person looking after the pub...