Fatso's — Restaurant in Broadland

I decided to try Fatso’s for my birthday and was extremely underwhelmed and slightly disappointed.

I went with my mum who has a peanut allergy, my Dad, wife and 3 year old kid.

The restaurant was well presented a little dark and dingy but it was okay. We were seated by a really loud speaker so it was hard to chat. I had written on the booking that my mum had a peanut allergy and called before hand to confirm. My mum ordered a fish dish from the menu that was supposedly nut free however was then told by the waitress that Although the food was peanut free it’s cooked in an oil that may contain nuts… after going back and forth with the waitress (who really was trying in all fairness )my mum gave up and ended up having a burrito. Personally I think it’s strange that a dish that is supposed to be nut free is cooked in oil that may contain nuts… even stranger that the chef / cook couldn’t whip out a frying pan and just use another oil. There didn’t seem to be any problem solving and it just didn’t make sense. The Burrito she had looked really good and she did end up enjoying her food after feeling pretty upset to start with. She did then order a cup of tea. Which was served with … two pots of UHT…… UHT in a restaurant ? These two pots were tiny and my mum loves a strong tea but not even Eddie hall is as strong as the tea she had. The tea was darker than my sense of humour. I was pretty amazed at A) the fact a restaurant isn’t serving fresh milk in a Jug… B) that any restaurant that isn’t McDonald’s or a roadside job is servicing UHT ( baffled, the stuff is disgusting) and C) if it’s coming out that dark why they aren’t giving enough of the disgusting UHT?

I had a chicken burger with sweet potato fries and a bit of coleslaw. It was okay but genuinely a bit boring really my plate was literally a burger, some sweet potato fries and a tiny bit of coleslaw lobbed on.

My dad had the scampi and Chips. It was okay but I’ve seen better in Wetherspoons for less. I can’t remember what my wife had but she seemed happy. My little boy was happy with his food. The deserts were very good. My dad and I had the Mint sundaes which were very good value and very tasty. My mum had chocolate cake with ice cream… again good value for money.the kid had some vanilla ice cream with a wafer and that looked good and my wife was happy with hers so all round the deserts were good. My dad, my wife and I had the ginger beer which was served as organic ginger beer 250ml which is about two mouthfuls and not really value for money. I also had JD and coke. That was good.

All in all I would say that it wasn’t great value for money.

The issue with peanut allergy put a downer on it. The UHT just made it look like a cheap cafe. The speaker was a bit annoying but we got unlucky with the seating.

The waitress was lovely and tried very hard. so only have good things to say about her or any other the waitresses there who all seemed lovely.

I’m sad to say I don’t think I would ever go back. I really was hoping for a good meal but it was genuinely just “okay” and if I want that I can go to a lot of places and...

We made arrangements to go there for our daughters birthday. WHAT A DISASTER..it all started with drinks order they got wrong . Next we placed the food order it was supposed to be simple. My wife a I both ordered the hot dogs with curly fries. My daughter ordered a sirloin steak for her day meal . The hot dogs were brown from being out of date and tasted vile. They got the order wrong for my fries instead of curly I got normal fries. My wife's meal had coleslaw on it mine didn't. Our daughters steak was grissly and was like trying to chew on rubber. When we asked the waitress for ketchup ,her attitude was like we had asked for the world to stop spinning. Not once during the meal did they ever see if we was happy with the meal or wanted more beverages. During this time of our visit it came light that at another table they had been serving alcohol to someone under age. It was only when the revisited the table to ask for Id did it come to light they were not old enough. Our daughter was all dress up for her day with a big day badge on and not a single member of staff even had the decency to wish her happy day. Even when they came and collected the half eaten meals they did not even question if the food was OK. We did not say anything not wanting to upset our daughter on her day. Today I called and spoke with the general manager and filled a complaint to be said I was not here I need to look into this. I will call you back with in 2 hrs. I agreed 4 hrs later no call. I called back to get an up date and was told to busy to take my call. Can I give an email. So wanted to hide behind a computer screen. When I asked the manger on duty for the ladies name I spoke to she was reluctant to tell me. All she kept saying is she was the general manager. Let's see what the head office have to say. Avoid this place at all costs My wife and I have both been ill from this restaurant. Update: They have now been reported to the police And the licencing office for supplying alcohol to minors. I have also filed a formal complaint with the food standards agency as it seems numerous people have also complained about the poor quality and insipd...

Total disaster really and we were all so looking forward to it. I have some allergies (wheat / gluten and sunflower oil - which is the worst one) I explained this to the manageress (who also took our order) and we also had a vegetarian with us. When the server bought out the first dish he just said Chilli, I explained that we had ordered an allergen free meaty chilli and also the vegetable chilli, he first said it was allergen free chilli. I pointed out the nachos on the plate and said that from my experience they either contained wheat or sunflower oil or both. He then said it was the Vegetarian dish. I thought that it looked like mince meat but figured that it was made with one of the meat alternatives like Quorn that look very much like meat.. Mine was the last dish bought out and the server said that it was vegetable enchiladas. I explained that was wrong and I'd ordered the Chilli Al Capone. Four times I think he asked me if he should take it back to the kitchen! We then asked another waitress (the only person who appeared to have a brain or an inkling of customer service) if the Chilli was meat based or vegetarian, she agreed with me that it looked like meat and took it back to the kitchen to double check. We could hear lots of shouting coming from the kitchen.........After a short wait they bought out the meat based chilli dish (same plate) and gave it to me (they'd removed the nachos and some of the rice in case of contamination) but it was the same dish that L had just been eating from and was tepid! Bit more of a wait and they bought out the vegetable enciladas again and tried to give them to L. We explained again that this wasn't what we'd ordered and after trying to persuade her to eat it they took it back and prepared the dish we had actually ordered! Farce from start to finish and considering that they gave meat to a vegetarian and tried to give wheat and sunflower oil to someone with allergies and then gave me the same meal someone else had been eating from I really don't think that the 20% discount was any way near enough. Very disappointing trip out for my daughters...