Rushcutters Arms

We had booked dinner for 19.15, arrived at 19.13 and our table was not ready. My husband ordered the mushroom pie and I ordered steak and ale pie, we were told that they had already run out of steak and ale, so I ordered a rump steak medium done. Dinner arrived in good time, however there was a pool of blood on my plate and when I cut into the steak it was extremely rare. I called our waitress over and explained, she was absolutely lovely and said she would have it changed. My husband tucked into his, to eat it whilst it was hot, he was half way through when my 2nd steak arrived, even rarer than the first. It was recognisable as a different meal as I had eaten some of the other items on the plate. The waitress had asked me to check whilst she waited and said she would speak to the chef again and took my plate away. By this time my husband had finished his meal so I called our waitress back and asked her to cancel my meal. By this time I was quite upset as this was meant to be a treat. At this point the manageress came over and was quite aggressive telling me my meal was ready. She tried to tell me that my 2nd steak had been the same one as the first and that my steak had been cooked for longer, This was a lie. I told her that I didn't want it as it was now too late, we didn't come to a restaurant to eat separately, that if the chef couldn't get 2 steaks right I didn't hold out much hope for the 3rd try. She kept telling me that my steak was ready in the kitchen and was very pushy. I said again that I didn't want it, our evening was ruined and I just wanted to go home, and could we get the bill. Our bill arrived and I said I was willing to pay for our drinks and not our food. She then began to argue loudly saying my husband had eaten his food. I said again that we had come out to enjoy a meal together and they had not been able to manage this. That this was our local and we were regulars, and that it would be a long time before we would consider going there again. I praised our young waitress Lucy and that she was a credit to the team, but that I did not appreciate her attitude. She told me that she would take 25% off our bill and that constituted more than the food bill. Her maths was pretty terrible as that was only 2/3 of the food. Again I said I would pay for the drinks and I just wanted to leave, at this point she tore up the bill and petulantly said to have the drinks on us. We then left with the entire restaurant staring at us. All in all it was a very unpleasant experience. I have never been spoken to like that in a restaurant before.