Rhapsodiz — Restaurant in Broxbourne

Food is really good but everything else is just frustrating. I've been there 3 times, twice eating in and once for a takeaway. The first time I went me and my family ate in even after reading the reviews which seemed bad in terms of customer service for the most part but really positive in terms of food. We waited ridiculously long, over 2 hours for food. The owner did apologise and offer us a free meal if we came back. The next time we ate in was approximately 6/7 months later. This time is was just me and my fiancee who ate in. Food took a bit long but it wasn't that bad. This was actually a pleasant t experience and again the food was good. The last time I ordered over the phone for pick up. I was told it would be 30-40 minutes as they are a bit business, which I said OK to and left my house after 45 minutes and it took me a further 15 minutes to arrive. When I arrived I was then asked to wait another 10 minutes after being apologised too. I was frustrated so went to sit down and almost 30 minutes later no food, then I look up at the staff to be told food had been ready a while ago and they were looking for me but I find that hard to believe considering its a small sort of space which you could walk around in 110 seconds max. The customer service is like they are trying but there just not there yet. I am considering whether I'll eat there again as the food is really nice.

PROS Good food Decent prices

CONS Potentially long waiting times Not the greatest...

Avoid this place at all costs! The food quality is consistently poor, and the only reason I considered ordering was because it was late and no other places were open. Initially, I tried calling for 20 minutes, but no one answered. When I drove there, the music was blaring from a DJ, making it impossible to hear myself or the rude cashier.

I placed my order and paid, and I was told it would take 30 minutes. When I returned after the stated time, the food wasn't ready. I left because of the deafening music and came back 15 minutes later, only to find the food still wasn't ready. To my dismay, I discovered the cashier hadn’t even placed my order. Instead of apologizing for the inconvenience, she rudely offered to refund my money if I didn't want to wait another 30 minutes. I took the refund and left after 45 minutes with no food.

This place is unprofessional, with dirty and smelly toilets. It is the worst African restaurant I have ever visited. The MC frequently came to the bar where customers were trying to order, shouting in our ears. The lack of respect and basic customer service makes this a poor excuse for a business. Avoid it...

DISGUSTING! I went in to order some food for take away, appreciate it was busy as it was a friday night. but I along with a few others were queuing for over 10 minutes to be served. The server at the bar did not acknowledge us to atleast let us know she will be with us soon and was so SLOW doing whatever she was doing apart from serving. I eventually asked her if she was serving as we have been standing here for over 10 minutes waiting to be served. she rolls her eyes and says no. i was not going to argue with her so i left. absolutely rude. disgraceful. no customer service what so ever. the owner did not seem bothered either. do not eat here. food is ok, nothing to write about. you and your staff should be ashamed. the poor reviews are...