Giltbrook Fish Bar — Restaurant in Broxtowe

Absolutely dreadful. Some silly sausage doesn’t understand that when I said a “plain doner meat and chips” that I wanted no salad and NO SAUCE. Got home the first time and had garlic mayo on it. Called back and was told to return to the shop and they’d replace it for me so I drove back and gave them my food to replace. Whilst they were preparing my replacement a woman started questioning me talking about “it doesn’t even smell very garlicy” to her. After I got my replacement I came back home and opened it to find it covered in mayonnaise so called the shop again. They said they’d replace it again so I drove back to the shop, AGAIN, and handed them the wrong order. Whilst they were replacing my food for the 2nd time 2 of the woman decided to try and berate me that I should’ve ordered it and said “no salad and no sauce” rather than just saying “can I have it plain” as apparently to them plain means plain mayonnaise. The man on the phone was very apologetic but I wasn’t offered any form of compensation nor even apology for such shocking service. And when I finally got home to eat my food I took 5 bites of my doner meat and felt sick due to the amount of grease that it was sat swimming around in. The chips weren’t cooked through properly so I bit into a soft chip to find raw potato in the middle of it. So just a quick warning don’t waste your money as after my experience I think I would’ve rather shared my dogs food than waste my time driving to the shop 3 times and then feeling sick after 5 mouthfuls....

Disappointing to say the least. Last Friday I made a telephone order at 20:20 I was told it would take 45 minutes - no problem, it's expected as food is being freshly cooked. 20 minutes later (!!) I get my order of small fish and chips, mixed kebab meat and cone of chips. The fish was freshly cooked, kebab meat was ok, but oh my goodness the chips were cold, looked old and tasted nasty!!! The two small portions of chips I ordered turned up as 2 extra large bags that would have fed a family of 6 adults, obviously trying to get rid of old and cold chips via my order. Freshly cooked chips don't look or taste like that. I threw the chips away and cooked oven chips lol. Total waste of money!!! Standards have definitely gone down!! Will not be ordering...

So, be prepared for the phone call, you will need to be patient. The man who takes your order runs your nerves by asking for your phone number ten times, never getting it right, then saying it does not matter. Further, he constantly calls you mate, which is really annoying. I finally ran out of patience with the guy and closed the phone. This has happened several times and I’ve just had it with the lack of professionalism and the basic lack of customer service skills. For a business that has been on this site for 100 years, they have learned nothing about making the transaction smooth and...