PizzaExpress — Restaurant in Broxtowe

I don't eat out often so it matters when I do - it's a treat !! Pre booked with a party of 10 for my birthday- arrived to be told it would be a 40 minutes wait for food - fair enough' took our drinks and starter order - at 6.45 - 8.30 pm we eventually got our very sub standard food. Mine was the caniloni- which actually turned out to be four, inch long pasta tubes with ricotta in floating in a tomato/ cheese sauce and served in a badly chipped dish - I was handed a knife and fork and when I pointed out I couldn't use a fork to eat soup I was advised caniloni was a sauce dish - well it's not- it's a dish with a sauce not a sauce with a dish (chipped or not) I was handed a spoon - honestly it was cheesy tomato soup which you had to go fish for pasta - that was £15 !! Friends carbonara- don't even ask !! Could have bounced that off the floor - well the bits that didn't break your teeth anyway - the table favourite was the rocket salad served with cheese and dressing £5.45 - basically a bag of rocket in a bowl with some slimy dressing in the middle - no cheese to be seen No seasoning, no taste but then we had been there so long we had started to eye each other up to see who would taste best- now we all have bad days in the kitchen so the quality of the food was disappointing but hey ho The time it took the food to get to us was unbelievable- like- unbelievable The cost of the food compared to quality of the food is nothing short of daylight robbery (or by the time we got it, nighttime robbery) All of these things can be put down to a bad day at the office so to speak but what I can't get my head around is the appalling customer services??? If you know a party of 12 have come to celebrate a birthday (and believe me we were there to have 3 courses and drinks) you would have thought it financially prudent to keep us well watered and fed right ?? Wrong- having been seated at 6.30 and drinks given that was it - not once did a server come and ask us if we wanted another drink (it wasn't busy) so a half a larger is all I had from 6.30 till 9pm - One of our party complained and was told to ask for the manager - the manager never came to our table but sent his server to sort it - not once did anyone come and apologise for our wait, offer us more drinks (not free drinks , just a drink) was offered 40% off the bill but that's a standard in app offer anyway I dis ask the server if our wait had been due to an unusually busy night but she said not it's just how long it takes to cook for qw - WE HAD 6 PIZZAS AND 6 PASTA DISHES AND A PRE BOOKED TABLE not sure of there kitchen setup but some staff training may be needed if you can't figure how to do that and the pizza was cold anyway 😀 All in all- horrible end to my birthday, expensive food that took and hour and a half to make it to the table and very poor customer service I did wonder if it would have arrived quicker if we had sat in the restaurant and ubered it to ourselves

Very disappointing experience - but do go yourself and try it - it may have just been an off day - we all have them

Emailed manager as requested on the review only to be ignored again...honestly couldn't...

This review is based on 3 separate visits to this location. Overall, the service has been good on every occasion, and the staff were attentive, however, they did look like their patience was wearing thin, and they looked tired towards the end of our visit as they were not as cheerful as when we initially went in.

I really like pizza, and there of loads of independent pizza shops that make stunning pizza, much better than Pizza Express, but as we wanted a quick bite and this was the option around, we decided to go here. The food was only ok.

We were warned on this occasion that there was a wait of about an hour on food which was fine with us, ended up being 1hr40mins. Expect delays every time, and be prepared to not have anyone check on you until after your food has arrived. This is a recurring theme of this restaurant.

There was a loud, continuous sound, like a siren which was on throughout our visit, when I was talking, my wife asked me why i'm shouting, and it was because I couldn't hear myself think, I could not hear my wife across the table either. So, I decided to download a decibel meter app on my phone. The background noise of that droning siren was 74Db ... I couldn't hear the music over it.

Finally, dessert. I wanted an ultimate choc cake, but as everything was so late, I ordered it to take away. No one told me there was a normal choc cake, which is not the ultimate choc cake! So when I got home, I got to look forward to a box of ultimate disappointment. The choc cake is like a slice of cheap supermarket cake for twice the price, just go to a supermarket and enjoy the whole cake for half the price. Also, I did try and take the best picture I could of the cake.

Overall, extremely expensive, we did manage to get hold of staff when we needed them, the wait for food was too long, felt exhausted after my dining experience. Should've got a hotdog at Ikea!

As an independent small shop owner myself, I get edgy if we haven't served a customer within 15mins of ordering, and will always serve something complimentary and...

The restaurant itself is very dark and gloomy and could definitely do with a bit of a renovation. We were told on arrival that the wait for food would be about 40 minutes , although this ended up being closer to an hour despite the fact the restaurant was not even half full. There is a really good vegan menu with lots of selection. We ordered the vegan doppio dough ball starter, but halfway through eating it the waitress came back over to check we had ordered the double as what had been brought out to us was apparently just the small portion (pictured). She then returned with the rest of the starter that they had forgotten to give us. The dough balls were nice and hot (about 14 balls in total) with three really nice dips. When the pizzas finally arrived, one was already quite cold but we ate them anyway seeing as we had waited so long. The Padana was delicious and one of my favourites on the menu. The vegan American Hot was quite disappointing not only as it was cold but also would have nice to add a few more vegetables or fresh tomatoes. There was a single tomato and piece of pepper on it which, after asking staff, we were told was to mark the pizza as a vegan meal in the kitchen. We had the cold pizza removed from the bill. Overall it’s a very expensive restaurant despite not being the best experience, however there is a 25% student discount available and a rewards scheme. The staff were friendly and dealt with the...