Starbucks Coffee — Restaurant in Broxtowe

We waited for the colleague to finish his conversation with one of the other colleagues about their private lives before he could be bothered to acknowledge us and serve us. I ordered a toasted teacake which took so much time coming that my coffee became luke warm. He came across to tell me that the first teacake was burnt as they didn't hear the toaster alarm, probably because they were too busy talking amongst themselves. When the teacake finally arrived it was also lukewarm and definitely had no evidence of being toasted. We watched them serve other customers and they were treated the same. Over all a bad experience at the Giltbrook Starbucks. The staff couldn't be bothered...

Inefficient and way too long to wait! I was waiting for a taxi back to Nottingham from Ikea and my daughter and I ordered a coffee and hot chocolate, nothing fancy. It wasn’t busy as was 6.30pm and there were 4 members of staff behind the counter, only one appeared to be actually making any drinks. It took 15 to 20 minutes from getting in there to leaving with takeaway drinks. No apology for the time it took, seemed like it was the norm. The taxi was waiting for us by the time they’d finished. I use Costa regularly and they appear to have a more efficient system going. The faffing about taking your name adds to the...

Ordered a flat white, was made by a girl named Brooke. It was half a cup of foam, more like a cappuccino… a flat white is basically wet with latte art, the drink wasn’t made correctly so I returned it to be greeted with a bad attitude… I requested for the drink to be remade, again… it was made like a latte, I can’t work out if staff are just lazy or haven’t been trained properly? Staff looked miserable, I noticed 2 other people who also returned their drinks, either because they were missing something if they weren’t made right. Go to Costa in next, they always make a flat white correctly and give you the service...