The Palazzo at Burnley — Restaurant in Burnley

My experience from Friday 7th June We came to the restaurant to celebrate a friend's 30th birthday a very special occasion people had come from colne, Blackburn and even up from Scotland to celebrate

We called and booked a table for 12 people the previous Monday 3rd june and confirmed numbers the restaurant accepted our table no problem booked for 7 o'clock when we arrived the waiter asked how many was in our party we again confirmed they was 12 and that we booked prev to get a reply "yes I'm aware you've booked" he walked off came back "I'm working on your table, do you want to sit together?" Of course we said yes we waited at the bar for half an hour before being seated I say being seated we was squeezed under the stairs leading the balcony (didnt know we was getting the harry potter Experience) on a very small narrow table we had to put the shortest person at bottom of table so no one was banging their head, at the top of the table TWO people was placed one having to balance on the very corner of the table. There wasn't enough room for anyone's meals or drinks but that was only the first of our problems. We order 4 Margarita pizzas a waitresses came over and Said 2 of the pizzas had garlic on which hadn't been ordered would we still accept it? We was all starving so we did. When food 4 pasta dish's was sent back cold 2 was fish pasta dishes one was swapped to a pizza instead and the rest was very clearly microwaved as came back steaming but still cold in the middle one VERY CONCERNING one was still a fish pasta dish that was mircowaved!! The pizza that had replaced one of the pasta dishes came out wrong the other pizzas came out sloppy seeming under cooked all not cut so when trying to cut it all the cheese and sauce just slopped off onto the plate (someone had ordered a garlic bread with their pasta and that came out cut?) We ordered 5 colas and the poor waitress was struggling to get around our very cammed table to the point the tray toppled over spilling the all down my friends back soaking her, all down the front of the poor waitress and down another friends jacket on the table and in people's food and smashing glasses on the floor, We demanded management who was unapologetic and Unfazed they left our friends and waitress soaked they had to take themselves off to bathroom to try clean up. When we started listing everything that had gone wrong and was unacceptable they said "well what can we do to sort this" We said first off apologies to our wet friends and to the birthday girl her birthday was spoiled by their Negligence. No one finished their plates, when it came to the bill they tried to charge us for the 5 colas they spilled all over us !! After a debate they knocked off the wrong food the colas and a percentage None of us will be back and we're still unhappy a special...

The restaurant itself is beautifully presented and the staff are welcoming on entrance. The starter of the pizza garlic breads was very nice. Unfortunately 3/4 of our table sent the mains back. The beef for one diner was over cooked ,black around the edges and tasted burnt and the mash was cold. The second diner the beef whilst well cooked was cold as was the mash. The third diner ordered the chicken with the nduja, whilst the sauce was delicious the chicken was overcooked, flavourless and rubbery. We appreciate that food isn’t always right and places do have the occasional hiccup, for a Wednesday the restaurant was very busy. However, upon sending the food back we were left with a 15 min wait & a stoney and uncomfortable front from the server giving excuses for the meal, advising they willer-cook it but giving the impression we were just being picky. Given the issues with the meat, which we have had previously the same meal with no issues we were as a group disappointed by the attitude received when we aired our concerns.

As we have eaten there previously/ from staff comments were also aware that the kitchen was without a specialist cook at the time and as regulars who have eaten there before, would expected less of a confrontational approach

When sending sub par food back to the kitchen. One diner changed the meal to just a plain pizza due to the main being sent back and lack of confidence in being able to cook chicken to a standard less than what is received at home.

When the beef meals were recooked, the mash tasted powdery and too thin/watery and the beef lacked any flavour, the saving grace was the red wine jus which was full of flavour, following the first send back we didn’t have the confidence to complain a second time.

Overall a very below average meal that for the price we could have got somewhere else cheaper, not the best dining experience when you’ve paid £150 for 4 people on a Wednesday night.

Not a restaurant I will be returning...

Worst dining experience Iv ever had!

Apon arriving at the restaurant at 7:30pm we decided to order some drinks while we waiting for one of our party, we ordered two cocktails and a pint of beer, seems simple enough yes? Absolutely not for this establishment, they got the pint correct and my partners cocktail but my friends cocktail they went silent over and we didn’t get it, we asked the staff who began to serve others without telling us where or what was going on with our 3rd drink. The time then slipped to 7:45pm when our 4th party shown up we then asked the waiter were this drink was so he said “oh we need to find some cranberry juice” we were stood for a good 10 minutes waiting, completely unprofessional with no apologies neither. So once we all chilled out a bit (still waiting on this 3rd drink) we then waited around 10mins again (waiting to be seated) so we grew impatient again and asked a staff member “where are we sitting please ?” The staff member pointed at our table and said “over there” So basically still waiting on this drink and having to seat ourselves. Once sat down they finally made the drink but gave it to the man sat next to us and we had to wait 20 mins to be asked if we’d like to order !!! The starter taken around 15mins to come out, the main taken maybe 20 mins, my partner ate 1/3 of her risotto that was part some other dish, my friends blue steak was burnt and I got so angry I actually cancelled my main dish. We expressed concern on several occasions given we were getting more and more angry as the staff become more reluctant to deal with us. The manager basically came over at the END OF THE MEAL!!! We expressed our dissatisfaction very loudly at this point. I cannot for the life of me understand why and what happened, honest just go to McDonald’s in town you’ll be seated faster and actually get what you order.

Terrible service Ignorant...