Big Bite — Restaurant in Bury

Been a regular customer for years only recently had issues with them,always order via justeat however a couple weeks ago I ordered food and wasn't sent any chips with the kids meal,thought nothing of it not worth complaining about .A week later I specifically ordered a garlic bread with tomato puree (due to cheese allergies) I was sent a cheesy garlic bread.After phoning them the guy on the phone told me next time I order if I do it over the phone he'll send my free garlic bread with tomato out and make up for it .I thought that's great! Fast forward to tonight where I phoned up to place my order and was told they don't give away free food.I didn't ask for my order for free or anything I asked for the food I did not receive last time of which I was promised by the guy on the phone! Very condisending and I was still asked to oay extra for the sauce on the garlic bread so not very happy when it was suppose to be free from a previous order .Will not be ordering again customer service of the person I spoke to tonight...

I order all the time from Big Bite, trust me never again! I ordered through the Big Bite website, I receive a call from the store to say that the two burgers I ordered in the burger meals should not have been listed and therefore I had to change my order? I fail to see how I'm at fault for any of this. Just to state this phone call received was a full HALF HOUR after I had placed my order, even though their website states delivery will be made within 30 mins. So 30 mins had elapsed before anyone had even looked at my order?! On top of this the food was way below normal standards, Pizza was average, the burgers has sauce poured all over them and the chips were not even cooked properly. I'd avoid anyone coming to this place, the service is shocking and I'll make sure to let everyone I know who buys from there to never purchase from this...

Firstly we 2 Hours to get a chicken wrap meal and a chicken burger meal.. 3 pieces of chicken to be fried and some chips and it takes 2 hours.. Not only that it was 12 o’clock at night so it’s not like peak hours..

Secondly, when the food finally arrived they somehow only had 1 can! How do you order 2 meals and they send 1 can?!

Thirdly, I rang up to ask where the food was because I had a notification from just eat saying it was delivered and by this point I’d already waited an hour and a half and the guy who answered was so rude and he actually started to get mad at me for wondering why it’s taking so long at this hour.

Not going here again and encourage...