Costa Coffee — Restaurant in Bury

Came here today for the first time although I've been into Tesco on numerous occasions and I have to say that I'm really disappointed with the coffee I bought. I ordered a flat white to takeaway which I was given. On my way back to the car I started to feel the heat coming through the cup causing me to change hands, after a couple of minutes I decided to take a sip but had to spit it out as it was far too hot. I had to open the lid to allow the drink to cool and when it did the coffee tasted awful as the heat had burnt the coffee. I literally wasted £2.60 which is alot concidering I threw the...

worst part of my visit was witnessing the manager's behaviour towards the staff. It was clear that the employees were under a lot of stress, and it wasn't hard to see why. The manager was rude, condescending, and downright mean. I overheard them berating an employee for a minor mistake in front of customers, which was incredibly unprofessional and embarrassing. No wonder the staff seemed so unhappy and disengaged who could blame them with a boss like that?

Overall, my visit to Costa Coffee in Prestwich was a...

I visited this Costa Coffee today along with my severely disabled relative.

The sevice we received can only be described as exemplary particularly by “Craig” who not only treated us well but welcomed and served every other customer as if they were the only one that day.

I love this extra- mile ethos of service. You are a star Craig along with the rest of the team who were also hardworking and meticulous.

You have no idea how you much your contribution was appreciated today.

A born leader if ever I saw...