Krave Coffee — Restaurant in Bury

Called in on Fri 11th October for coffee and cake for 4 people at 3.25pm as they recently started to open until 4pm. Person behind the counter barked at us that the kitchen was closed it was only drinks and desserts which we said was ok, we were debating whether to eat in or take away as there was a young girl starting to mop the floor and there was a strong smell of bleach and we were also being given the impression by the rude person behind the counter that we were an absolute inconvenience for daring to want to give the business custom when it was still 35 minutes before closing we decided we would take away. Unfortunately when our first order was for a hot chocolate with cream and marshmallows and the server realised the marshmallows were packed away at the bottom of a large plastic box on the counter the massive sigh and the disgusted look on her face was enough and said it all so we walked out and took our money elsewhere. Would have spent about 30.00. Note to owner we love krave we are in at least 2-3 times a week the food is amazing, desserts even more so, all the staff are lovely and happy and helpful. Apart from ONE! You will know who she is, get rid, she’s losing you customers, horrible miserable person and needs to change her attitude or job preferably. Sadly we won’t be back...

Had an awful experience here having been many times for pancakes. The stack of 3 pancakes were stodgier than usual and one particularly doughy (maybe undercooked or mix). After eating 1/4 and cutting it up a bit to determine the issue, decided really couldnt enjoy this. Sent it back but only 2 pancakes came back and no icecream. I asked why this was and they said I'd eaten it, so spoke to the woman at the counter and explained I had not and generally this was a strange approach to correcting their mistake. As I was doing so a cook shouted to us from the back that I can have it but I am 'paying for it', 'it's expensive icecream' and 'we can't give it away for free'. It's embarrassing complaining or sending food back but having enjoyed these pancakes before I know they weren't right. The woman on the till was lovely and gave me the refund I asked for, but I found the experience upsetting purely for the rudeness of the cook, who was evidently personally offended as it was revealed she'd put together the plate. My partner asked to speak to her and he's a very reasonable man, but she just doubled down, in front of everyone repeating we can't have icecream for free, bizarrely, and ultimately tragic for everyone involved as we...

When it's good it's very very good. When it's not, it's ok.

It might be Mother's Day but dads sometimes appreciate a day off as well so it was off to Krave for brunch. Hot there just on 10.00am BST or 9.00am GMT, which isn't too bad for a Sunday. Plenty of free tables, the calm before the storm, and no queuing to order. All good so far. Breakfast pancakes for two, to be served with an apple juice and a large decaff skinny latte. Drinks arrived promptly and the background music is relaxing and unobtrusive. I'm not convinced that this is a large latte but I'm halfway through it before that occurs. I'm also halfway through it when the adjoining table of four who arrived and ordered some ten minutes after us gets their order of full Englishes. It's half an hour after we ordered when our food arrives and by now, they're warning patrons of a 30 minute wait. The sausage patty is the highlight, then the fried egg, just runny enough but not so much to be messy, then the stack of pillowy pancakes. There's not enough of the bacon shards to form an opinion. It did the job and by now seating is at a premium and takeaways are leaving at a pace so it's definitely popular. Mission...