ā 1 Star Review Visited yesterday and bought two teas and four sausage rolls. The teas were fine, but the sausage rolls were truly awful ā soggy pastry, bland meat with an unpleasant taste, and zero flakiness. They were so bad I gave them to my builders, who promptly threw them in the bin.
When I returned today to explain, the staff member just shrugged, called the manager, and offered to replace them with⦠the same sausage rolls Iād complained about. No apology, no alternative, no attempt to resolve it properly. If this is their idea of customer care, I wonāt be returning. Poor quality product and poor service.
Thank you for replying. Just to clarify ā I spoke to the same staff member who served me the sausage rolls, and she remembered the transaction. The issue was never about proof of purchase; it was about the product quality and the lack of a proper resolution. Being offered more of the same food Iād just complained about isnāt a solution. A simple apology and an alternative would have gone a long way. Unfortunately, the experience left me with no...
Ā Ā Ā Read moreI like to support local businesses, however the drinks are very overpriced paying a fiver for an iced vanilla soy latte is crazy, I understand paying extra for syrup but people shouldn't be penalised for needing alternative milks. Food is nice but also quite overpriced compared to the bakery across the road. Staff are friendly most of the time, however can sometimes be a bit frosty or abrupt. I think if the prices were more reasonable they would have a lot more...
Ā Ā Ā Read moreGot served a croissant and a sausage roll by a lovely young lady, very pleasant experience. The food however leaves something to be desired, the croissant was not crunchy and fresh, tasted like one out of a pack. The sausage roll was only a little bit warm and tasted bland in comparison to other bakeries in the area. The interior is nice and clean and the prices are fairly standard. Good options for brunch, but definitely don't count on...
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