The Prince of Wales - JD Wetherspoon — Restaurant in Castle

Came in after a short day of shopping in town. We were both thirsty and passing, so thought calling in would be a good idea. To start with, the ordering app wasn't working, while not a problem, was a touch annoying. So went to the bar to order. The bartop was wet and sticky from spilt drinks and obviously hadn't been cleaned for a while. I ordered food and two drinks. Simple enough I thought, but a pint of soda and orange came back as a small glass of soda and orange. That also was not such a problem. Sat down and waited for food to arrive. The one order was short of an item, so alerted a waitress who said she would look into it. Several minutes passed. She wandered by a few times. Nothing... So went to the bar to mention it. They were fine admittedly, and said they could offer a dessert, even though we didn't really want one. But fair enough we thought and accepted. Pudding arrived. Warm chocolate brownie was stone cold, and the spoons still had the previous users lip marks all over it, along with some of their food. Highly embarrassed at having to go to the bar again, we didn't have much choice. A replacement spoon was brought to the table and practically thrown down in front of us. A little annoyed, as nine of the mistakes about which we complained were anything we could have been blamed for. A little sad, as a great day out was marred by the poor experience here. Not somewhere I would recommend. Staff seem to not care. The place is dirty, and food really not worth worrying about. If I could have rated a zero. For the first time ever, then I...

My partner and I visited the Prince of Wales wetherspoons on valentines day this year. The venue is nice and spacious,the toilets are also very nice compared to other local pubs. We only came for a few drinks and arrived around 6 o'clock as we had a meal booked elsewhere for 7:30. The venue was not that busy considering the occasion. However during this time I was able to buy one round of drinks at the bar after waiting for approximately twenty minutes. There was maybe twelve customers waiting yet the wait time was very high. There were five members of staff serving twelve customers. So in response to this queue time I thought best to order our next round through the app to avoid delays. The app told us the wait time would be one minute however after twenty seven minutes our order still had yet to arrive. I went to the bar to find my order on the bar out of the way not being delivered to our table. Upon asking about my order i was told "mate it's busy what do you want me to do about it".Unfortunately we only had five minutes to finish our drinks since we had to leave for our meal. Im not an expert on ar eork but an hour and a half for two drinks in a fairly quiet night seems a little crazy. Then staff were visibly angry and on edge throwing and smashing stuff on the floor in between orders. Overall a little disappointed...

I have been a regular customer from last 7 year and always had pleasant service. On May bank holiday we went as big group as usual to celebrate an event , we place two round and one went twice so was quick one and less gap between drinks but after three round we placed an online order since it was busy to save some time, A manager came and said we order too fast so let’s finish these one first and get back to counter to get the new ones, at the end we went to counter and one colleagues said yes at the start and later manager refused to serve drink. I believe we as a big group but without creating any issue we were refused to serve and security were called on it. Manager refused to listen and refuse to pass any of her details and asked to leave the premises, I believe were profile because of skin colour and no reason to refuse the drink since we didn’t make any scene and no trouble at all. She refused to give her detail as manager or staff. We were issued refund without any notice. I am living in Cardiff and this behaviour was very upsetting for diverse people. It needed up our weekend and had to leave us politely. Situation like this will definitely not a good sign for one of the big PUB in Wales, Cardiff as diverse city and being profile for color is not...