Domino's Pizza - Banbury — Restaurant in Cherwell District

I speak to you like you are on the floor. They’re rude that arrogant one English person in the establishment absolutely disgusting. My son’s card got fraud taken and money got taken from it. When he mentioned it to them. She turned around and said tough not our problem contact the police I wouldn’t recommend going to this establishment as many other pizza places in town stay clear of it. I’ve ordered from here before and I’ve had glass in my pizza That’s how bad this place is stay clear of it it’s not the place. I’ve had pizzas as well that won’t cooked properly and as well as that when you take them back they turn round and tell you well then put it in your own oven. They’re very rude we need this place shutdown if anyone else has the same opinion please leave comments let’s get this pizza place shut down. We don’t need this in a nice town. Pizza Hut is much better as so as many of the other pizza places.

PS after calling them back, she turned round and said if money is been taken out of your bank can contact the police I don’t want to know this is really bad. The lady has no respect as the manager she doesn’t Business specially in Banbury where it’s supposed to be upcoming town if the mayor gets hold of us, this is one establishment you should be removing Better pizza, parlours and takeaway places in Banbury let everybody vote as quite a lot of people vote in the same is really This get rid of this shop, if everybody sticks together and doesn’t order from here, we can get rid of this store how they do if if everybody sticks together we can finish the store and get rid of it It is a very poor store and restaurant specially serving bits on your pizza. Absolutely disgusting look like something broke and there was fragments...

Placed an order on the app and when order eventually arrived one item was missing. I called to advise of missing item and was met with a rude male who wouldn’t listen to a word I said. I eventually managed to get a word in and said I’m missing chicken strips from my order to which he aggressively told me “we will just send you some more” to which I said ok do you need to take my address to which he just hung up! I called back and was answered by a female who immediately said “we are busy tonight I need to put you on hold” before I could even say hello or ok hold beeping music was being blared at me for 5 minutes down the phone. She eventually came back and I explained the missing item to which she said we will send a one now with the driver and will be 10 mins. 50 mins pass and still nothing so I call back and speak to the same girl and just explain I just want my money back now as we have had our food and it’s taken too long. She then puts me on hold for another 5 mins and comes back to advise me my money will be refunded but with no explanation of how and when. I questioned her on will I get confirmation of refund to which I was placed on hold again!!!! She then came back and said she didn’t know so I asked to speak with the manager who advised my refund will take 5-7 working days and if it is not refunded by then to call back and there is no process of sending any confirmation of refund!!! Genuinely the worst customer service I’ve EVER experienced! Seems like all staff are either extremely rude or have no idea what they are doing. Would recommend anyone who thinks of ordering pizza locally NOT to go to...

TLDR: Terrible service, and lies to customers.

Made an order for a pizza. After an hour it hadn't appeared, and had received no telephone calls, despite my telephone details being correct. I called the the place I had ordered from, and apparently the address was incorrect. This, however, should not have been an issue as the address they had was two doors down, the notes I added included the marque and colour of my car, and it would be impossible to leave the (one way) street from that address without passing my house and seeing said vehicle. In addition, my 'phone details provided were correct and I had had no missed calls. They promised to attempt to redeliver. After a further hour I had not received what I had ordered. I called again.

At this point I was lied to. I was told that they had attempted to 'phone three times. This is a particularly stupid lie, as the number I had given them was my mobile, as such full inbound call history is naturally available to me. There were no missed calls. During this conversation, it was also pretty clear that they're preferred solution was to resend the pizza. Not a new one, I hasten to add, the same pizza. A pizza that, according to them, had been made two hours ago, had been sent out twice, and if I am being charitable I assume had been sitting under a heat lamp in the mean time. After much haranguing, I was promised a refund and went with a competitor. However, it would not surprise me if this turns out to be...