This place is absolutely disgraceful, I stood for 10 mins at the counter waiting to be seen and this was just after the person in front of me was seen to, ended up having to use the self service kiosk. Whilst I was.waiting to be seen several of the staff stared at me gormley. Not one of them interacted with me just stared. When I ordered my food on the giant monolith not all the options are available as if you went to the counter, the printer was also not working so was unable to get my receipt and had to remember my order number. Whilst waiting for my food. Several people came in and complained that they had incomplete orders through the services like just eat and deliveroo, they said they had tried to phone but no one was picking up.the phone so actually had to come down to collect the remaining of their order. When it was my turn for my food i was told they didn't have one of my sides in stock and I had ordered extra, I then said I wanteded a refund for the extra sides ordered, then the manager had to be called for him only to tell me that they have my side in stock. My food wasn't separated and all thrown into one box in a bag. They had no straws or napkins soni couldn't drink my drink in the car. This was a horrible experience and head office need to take charge of this place and sort out the poor customer experience, worst one I have ever been to.