Brill Burger — Restaurant in Chesterfield

Food arrived wrong, came with Mayo when specifically asked without. When we notified staff, we were told "we won't make you a new burger, you can scrape it off!". We returned the burger and were given no apology. The Batch House staff (who were very apologetic) had to intervene to get us a refund. There were three separate complaints regarding Brill Burger while we were there, during each complaint the kitchen staff were laughing... We believe the lad front of house was just following instruction from his senior management, but we have never experienced customer service as poor as this! We have had numerous take-away orders from Brill Burger, and the food has always been lovely. But after this experience we will not be ordering from here again.

Please don't take this as a negative reflection of the Batch House, their staff were superb, the Tacos from Changarro were excellent, and it's a great atmosphere. Our disappointment and dissatisfaction lies solely with...

Had a terrible experience in here. Didn’t receive my order and after 40 minutes I went to the counter to ask where it was. The staff said it had probably been taken to the wrong table and that they would get it out to me soon. I then waited another 15 minutes (whilst I watched several other orders to both eat in and takeaway leave their kitchen) before I finally went up again and they were finally plating it up.

After the initial 40 minute wait you would expect the staff to prioritise my missing order and get it straight out to me, not make me wait another 15 mins whilst serving a load of other customers in the meantime!

A truly disappointing experience and a huge lack of concern and understanding from the staff! Also no extras included in my order or any offer to make things right. Won’t be...

So, the trick is to take a seat, scan the QR and let the food and drink come to you! We ordered from the Hop Lamp, Fully Loaded and Brill Burger and within 5-10 minutes the table was full or great looking food, smells and happy people! I had the steak stacker burger meal which came with fries, onion rings and chicken bites...very satisfying and tasty with enough extras in the meal to share with the missus! Well cooked, hot and tasty, a real treat... my lad had the classic hot dog which he enjoyed and a Bubblegum Sundae which he...