LFC CHESTERFIELD — Restaurant in Chesterfield

Disgraceful. Order was placed at 15:38 and was told via JustEat app that it would arrive at 16:25, by 14:35 the app said delivered so I requested an order update via the app to the restaurant where I was told 16:50 which it was a couple minutes late on. My friend’s drink was 2 months out of date, her chicken was bone dry and the lettuce was brown. Messaged on JustEat and they said to call the restaurant for which the manager blamed the delivery they got last week for the expired drink, said that it was cripsy chicken not dry and all there stock is fresh so didnt know what I was talking about in regards to the lettuce. She then proceeded to say that I would only get my money back when I returned the food to her even though I explained it was thrown away so she said that she was going to get one of her drivers to come back to my friends flat and retrieve the food from the rubbish bin because she had to confirm we were telling the truth. Outrageous customer service after receiving an...

Just ordered through Deliveroo. Have food from here quite frequently and never have any problems. Today however, wing's are undercooked with bloody veins still uncooked, chicken fillet burger all still pink and undercooked. Rang up to complain and the lad I spoke to was initially quite pleasant. But then came back to me to tell me that his boss said there is no way its under done as it reached temperature. Then said nothing they can do about it. I questionwd whether they would serve undercooked chicken to their kids even if the temp said it was ok. Dont know about anyone else but at age 37 there is no convincing me that pink chicken is safe to eat no matter what temperature it is. When I assured the guy it was indeed underdone his response was 'I doubt it, I'm just looking at other cooked with yours and they are all ok' bearing in mind it had been delivered 5/10 minutes previously. Avoid. Will never...

I have ordered from these a number of times and the food is always good. On this occasion though the chicken nuggets were missing out of the box meal and there was no kids drink. I rang up to ask if they could send the nuggets down and they agreed, they then rang back and a women spoke to me basically calling me a lier and refused to send the missing items. She was very rude over such a small issue that could have been easily resolved. Lost another customer due to the customer service and...