The Astley — Restaurant in Chorley

I have been going to the Astley since it opened. On the 4th visit I purchased a Chargrilled burger, fries etc and found that it was undercooked and bloody in the middle. It was sorted out but the delay resulted in my guests finishing there meals before me making the delay unrelaxing. A further couple of visits without any issues and I even gave the Astley good reviews and recommend the place to friends etc.

Today something like the 10th visit, it has happened again “A bloody burger” I brought it the the attention of the manager who said she could put it back under the heat lamp. I declined..... somewhat cheesed of I asked 2 other waiters/waitress to look at the burger and they politely apologised for the state it was in.

I called the manager again and said I am sorry that I can not eat the burger with blood coming out. She again offered to warm it back up to which I declined and said I would expect a refund or discount.

She refused, and when I went to the bar I asked for a discount and she said you have had a burger on a previous visit and we had to change it, you should have told us to make it well done. I said just cooked would have been fine. I said as your making me pay the full bill I will be contacting your head office to make a complaint and if I have to I will stand outside with a placard telling customers to make sure the burgers are cooked. She said that she took that as a threat and I said it is not a threat to you personally but you will not be happy if your head office ask you why your being unreasonable, I asked her to kindly bring the burger back so I could photograph it, she said it was in the bin and reluctantly fished it out and put it into a tray. I showed 2 customers standing at the bar the burger and they agreed that it looked raw.

I have no option but to take the burger to the trading / health standards for there opinion and testing as a raw uncooked mushy burger can cause illness.

The manager said well you have to pay for it as you have eaten half the meal and the other person with you said there’s was OK.

A picture says a thousand words and a bad unwarranted review is in no ones best interest, I will not be going again and personally I find it hard as I campaigned all through the planning stages to get the place for...

Wow where do I start?

Went here last Sunday for Carvery not mention about other foods we've been very surprised in a good way .

The carvery for the price is far better than at Toby Carvery not mention about the price.

The price was astonishing only £10.99 p.p the quality went beyond our beliefs. BIG FAT THANK YOU for this.

The size could be larger maybe planning permission for extension expansion of this buisnbes worth be putting on the table and discusses over table with the management and staff.

The only downsize which we've been witnessed is fact that easily anyone might walk away without paying the bill.

Where on 🌎 is your awareness and cautiones the message to the management pay attention to it get payment in advance for order anything.

Do upgrade the booking system instead of using old fusion way on paper crossing out tables which are /are not available.

Do take urgent action for better and prompt service particularly waiters nobody has abilities 'read between lines or so'

All in all I highly recommend going there particulary for location and family spirit in that floating everywhere.

Well done guys hopefully you take this review very seriously and promptly.

See you soon again.

Very satisfying customers.

Maggie...

As a regular Green Crab customer, I appreciate and am used to a high standard of good pub food at reasonable prices, excellent service and clean pleasant surroundings. On Friday 8th September, I went for lunch to the Astley Village Inn for the first time. As with all my previous experiences within the group, internally, everything met the usual standard. My overall experience was spoiled when approaching the main entrance from the car park I saw that the area immediately in front of the door was heavily littered with old cigarette stubs and other detritus which had obviously been there a considerable time. I had invited a lady to lunch and had chosen the Astley because of my past experience within the group and the Astley’s location equidistant from both our homes. I was the first to arrive and my initial impression on approach was that it was a dump and I began to regret making the booking and extending the invitation to the lady I had invited. I entered reluctantly anticipating cancelling my reservation, to find the usual standard of welcome and service. We both enjoyed our respective quality meals. The maxim that ‘First impressions count’, applies here. A small effort with a broom would make a great deal of difference to...