McDonald's — Restaurant in City of Edinburgh

I recently had a wonderful experience at McDonald's, and I can't say enough good things about it! From the moment I walked in, I was greeted with a warm and inviting atmosphere that made me feel right at home.

But what truly made my visit exceptional was the exceptional service I received from Paige McPhee, one of the team members at this McDonald's location. Paige went above and beyond to ensure that my dining experience was not only enjoyable but also memorable.

First and foremost, Paige was incredibly kind and friendly. She greeted me with a warm smile and made me feel like a valued customer. She patiently answered all my questions about the menu and offered some great recommendations. Her positive attitude and enthusiasm were infectious, and it really brightened my day.

Paige's attention to detail was also impressive. She made sure my order was prepared exactly as I requested it, and she even took the time to check back with me to ensure everything was to my satisfaction. It's clear that she takes pride in her work and genuinely cares about the customer's experience.

What struck me most about Paige was her efficiency and professionalism. Despite a busy rush, she handled the orders with grace and precision. The speed and accuracy with which she and her team managed the restaurant's operations were truly commendable.

The food, as always, was delicious. McDonald's is known for its consistency, and this location was no exception. From the perfectly cooked fries to the mouthwatering burger, everything was just as I expected – and that's a testament to the quality control maintained at this restaurant.

In summary, my visit to McDonald's was made extra special thanks to Paige's exceptional service. Her kindness, attention to detail, and efficiency truly stood out. This experience has reaffirmed my belief that McDonald's is not just a fast-food chain but a place where customer satisfaction and exceptional service are a top priority. Thank you, Paige, and thank you, McDonald's, for a memorable dining experience! I'll be returning soon, and I highly recommend this location to anyone looking for great food and outstanding service.

!!!! UPDATE !!!!

From my latest trip! My recent visit to McDonald's was profoundly impacted by the incredible service provided by Kai. It's not often that one encounters an employee who goes above and beyond the call of duty, and Kai's actions left an indelible mark on our hearts.

From the outset, Kai exuded a genuine warmth that made us feel not just like customers, but family. His sincere smiles and polite greetings set a positive tone for our dining experience. Little did we know that his exceptional service would extend far beyond the usual expectations.

In a moment of distraction, my baby managed to wander dangerously close to a bin. Without hesitation, Kai intercepted, preventing a potential mishap. The care and quick thinking he exhibited in that moment were more than just acts of professionalism – they were gestures of kindness that showcased a deep concern for the well-being of McDonald's patrons.

Later, when my elderly grandmother found herself unexpectedly locked in the restroom, Kai's response was nothing short of heroic. His calm demeanor and efficient resolution of the situation not only solved a problem but also reassured us during a moment of distress. It was a touching display of empathy that went beyond his role as a McDonald's employee.

Throughout our visit, Kai's attentiveness to our needs and his genuine interest in our well-being created an atmosphere of hospitality rarely found in fast-food establishments. He took the time to ensure our orders were accurate and engaged in thoughtful conversations, making us feel like cherished guests rather than mere customers.

In expressing gratitude, it's impossible to do so, Kai will forever be a valued human.

I do however, miss Greg, formerly...

I left this McDonalds restaurant on Telford Road, Edinburgh today feeling absolutely disgusted at the appalling level of customer service and the downright shocking attitude of not one, but two members of their management team. Before I continue I want to make it clear that the PCN is a separate matter to why i'm writing this review.

My family visited this branch recently for an important meeting with our son (who has additional needs), his support worker, and befriender. Following this visit, we received a Parking Charge Notice (PCN) for overstaying the 90-minute parking limit.

My son’s support worker had recieved a ticket for the exact same time as us. She told us that after speaking to a manager a couple of days ago in this same branch, her ticket was cancelled on the spot after showing proof of purchase. She was even told the manager had “only two cancellations left for September” but would have more in October - clearly suggesting they do have the ability to intervene.

On that basis, I went in today - polite and respectful - hoping for the same support. Instead, I was met with rudeness, hostility, and complete indifference. The first duty manager dismissed me outright, telling me: “That’s not my problem, take it up with the parking company.” When I explained the circumstances, I was told it was “my responsibility to read the signs” and then, astonishingly, she tried to justify it by comparing it to parking in a disabled bay without a badge - something McDonald’s Telford Road clearly doesn’t police, as I pointed out.

I asked to speak with the store manager. After disappearing with my PCN for several minutes, a short woman (who later identified herself only by her badge as “Jenni”) came to the counter, threw my PCN back at me, and snapped: “I’m doing nothing about this.” I was absolutely stunned by this aggressive, unprofessional behaviour from someone apparently in charge.

When I pressed her politely about why she was being so hostile, she flatly refused to discuss it, repeating that she “won’t cancel the ticket” and told me to deal with the parking company. When I asked for her name so I could lodge a formal complaint, she arrogantly said she didn’t have to tell me, and in a condescending tone pointed to her badge and told me to “just take it from there.” Her final words as she walked away were: “Just you do that!”

This is without question the worst customer service experience I have ever had in any McDonald’s. The arrogance, rudeness, and blatant disregard for customer care - especially given the vulnerable circumstances of our visit - was shocking.

I left the restaurant dumbfounded and disgusted at how I was treated. If this is the standard of management McDonald’s Telford Road finds acceptable, then it is a disgrace to the brand. I would strongly urge others to think twice before visiting...

This is a remind to all the mcdonald loyal customer: I came to this MacDonald very often .Here was clean. you got fast food and friendly service from the team. However I was shocked by my experience from here this morning.a couple weeks ago we came to here as usual with friend from another family.we were unfortunately parking the car in the car park of this MacDonald because we were having meal here，after meal the children played in the playyard of this restaurant. they maybe played a bit longer.we were unfortunately stay here for about 2 hours and we received a parking ticket.I Don't know how MacDonald define themself .the maximum time for a dinner plus some fun time is one hour and half.or it is a trap for MacDonald making extra money？ bring the ticket and dinner receipt to the store.try to explain the situation to the business manager who is called Gavin.the rudest manager I have ever met. he told us he can cancel some certain amount of parking tickets.but not for our case.want to ask one more question he start to glaring and shouting to me: go away do not interrupt me. looked like he will assault me .or my god.Am I facing a hoodlum or a MacDonald restaurant manager. I strongly believe he maybe with violent tendencies . I can't believe this kind of person can be hired as a manager who can treat the customer like this. did feel shame for MacDonald.but it is my responsibility to remind all the loyal MacDonald customer like myself. stay away from this MacDonald for your safety. you are under risk when you have...