Kimchi House — Restaurant in Colchester

We chose this place to celebrate my birthday today. We ordered 7 dishes however, all came except MY order. My husband and friend started eating and halfway toward finishing their meals when i followed my order, this horrible cashier / waitress re-checked my order and spoke to kitchen staff. She said 5 more minutes and I thought 5 more minutes was too long for hubby and friend to finish their meals. Another group of customers came and said waitress served most if not all their orders, STILL without my meal. At this point im already frustrated and followed up with her again, she said she will check with the chef. Out of my frustration, i told her my hubbt and friend are already done with their meals. She didn’t even apologise, she asked me iNstead if i wanted to cancel my order which I DID to show her my frustration. She came when we finished the food and started removing the emply plates. I told her if she were in my place, how would she feel. She said if i wanted to complaint, i can talk to the boss. Which aggravated me more. Imagine being hungry and not getting your Order. I asked for the boss but she started ignoring me and acted like she’s not hearing me. So i went up to her i said i dont have all day, i have my daughter with me so pls get her boss so i could complain about her horrible customer service. It was repeatedly like that, me asking and her ignoring me till one of the kitchen people came and introduced himself as the manager and apologised, he said that they completely missed out on my order, he was so nice and really tried to pacify my anger, even my husband’s and friend’s anger at this point. I told him Im ready to pay, but can u ask her to apologise for horrible treatment and service, he then went and asked the lady but the same lady walked out right in front of us and ddnt apologise to us and talked back to the manager whom i believed asked her nicely to just apologse and be done with it. It was impossible. She was impossible. I hope the manager / boss teach her a leason or two. She shouldn’t be in any customer service industry as her people skills suck. By the way her name is Aomeng and manager’s name is Yuchen. I paid £51 for food we ddnt even enjoy due to rude service...

We arrived early so waited outside patiently for opening time. The waiter unlocked the door, flipped the 'open' sign round and, to our amusement, walked off, completely ignoring the fact we were standing there! (It would have been polite and welcoming to perhaps open the door for us). He did not greet us and chose to scuttle off to hide behind the safety of the counter. We were baffled by this as he then had to come out from his hiding place to show us to our table. He rarely spoke and when he did, it was only to mumble answers to us during our food order. The only time he spoke concisely was to shout 'thank you, goodbye' as we left. Judging from the customer experience during the entire ordeal of dining here, I couldnt help but wonder if there was a note of glee or perhap relief in his parting words? He was clearly uncomfortable with speaking to people and he lacked even the basics of customer service.

The bathroom looked clean, but the smell was putrid. Our table felt sticky. And the windows were covered in a thin layer of dirt and dust. The floor had been mopped, but clearly not hoovered as you could see the leftover crumbs of food on the floor which were now wet from being pushed around by the mop

The food, in part, was nice. We had squid as a starter and it was a little overcooked so was chewy and slighty tough, but the sauce was really tasty. The Kimchi pancake starter was greasy but tasted good. Everything else was acceptable but not as good as I remembered it.

I can only hope this review will be taken as constructive criticism as Kimchi was not like this on my...

Finally got to try this place out of curiosity, just as I thought , definitely not authentic, or maybe I got unlucky who knows. I only ordered 2 dishes (thank god I did) fried chicken with Korean hot sauce and spicy rice cakes, these 2 main dishes are the most popular snack/street food, the fact they cannot make these 2 dishes right, that says it all for the rest of the food on the menu.

Fried chicken : batter soggy due to sauce poured over the top, sauce was spicy and sour ( it's meant to be more sweet and spicy), it would be better for the sauce to be separated from the chicken to keep it crispy.

Spicy rice cakes: rice cake was cooked well, sauce was spicy and salty (again it's meant to be more sweet and spicy), sauce was very runny almost soup instead of thick/sauce consistency, please remove the bell peppers it ruins the taste and smell of the dish, it's meant to be either cabbage/carrots/onions/spring onions.

Seeing as it has good reviews and many are satisfied, which is good for the restaurant, though it is sad to say the taste is just...