Nando's Colchester - Head Street — Restaurant in Colchester

I recently had the pleasure of dining at Nando's and experienced service that went above and beyond my expectations, all thanks to the incredible waitress named Theo. I am absolutely delighted to write this review and express my utmost satisfaction with the outstanding service I received during my visit.

From the moment I walked through the doors, Theo greeted me with a warm smile and made me feel instantly welcomed. Her positive energy and genuine enthusiasm for her job were contagious, creating a wonderful ambiance throughout the restaurant. It was evident that she genuinely cared about providing an exceptional dining experience for each and every customer.

Theo's attentiveness and professionalism were truly remarkable. She anticipated my needs and ensured that I had everything I required throughout my meal. Not once did my glass go empty, and she was always ready with a friendly recommendation or to answer any questions I had about the menu. Her knowledge of the dishes and ingredients was impressive, and she took the time to explain the various options and provide personalized suggestions based on my preferences.

What truly set Theo apart was her genuine passion for customer satisfaction. She went the extra mile to ensure that I was completely satisfied with my meal, constantly checking in to ensure that everything was to my liking. Her ability to make me feel valued as a customer was exceptional, and it made my dining experience truly memorable.

Theo's efficiency and attention to detail were also commendable. Despite the restaurant being busy, she never appeared rushed or overwhelmed. Her impeccable timing in delivering each course showcased her skill in managing her section with grace and precision. She effortlessly balanced her numerous responsibilities while still providing each customer with undivided attention.

Beyond her exceptional service, Theo's friendly and charismatic personality added an extra layer of enjoyment to my dining experience. She created a warm and welcoming atmosphere, making me feel like a valued guest rather than just another customer. Her infectious laughter and genuine interest in her patrons created an unforgettable experience that exceeded my expectations.

In conclusion, my time at Nando's was elevated to new heights by the incredible service provided by Theo. Her passion for her job, attention to detail, and warm personality were truly exceptional. I cannot commend her enough for her outstanding service and the positive impact she had on my dining experience. Nando's is fortunate to have such an exceptional waitress on their team. I highly recommend visiting Nando's and requesting Theo as your server – she will undoubtedly make your experience a delightful one!

Thank you, Theo, for making my visit to Nando's truly memorable. Your dedication to providing exceptional service deserves the...

Last night my wife and I ordered a collection for 6:20 pm and when we went to the restaurant at 6:18 pm, first a waiter said that our food was on the grill and would be ready in two minutes and my wife and I went out and came back 5 minutes later and another waiter said that our food would be ready in 5 minutes, we continued to wait and after 5 minutes when we asked the waiter he said that it would be ready in 2 minutes. We waited patiently again and it was 6:45 and when we asked the waiter again, they asked us for our order number and entered it into the system, talked among themselves, found the receipt of the food in the system, finally printed it and gave it to the grill and told us that your food was on the grill, but we understood that they had never cooked the food and when we insistently asked, they started to cook it. Then a woman in a red shirt, probably the manager, told us that the kitchen was busy and did not even apologize, if they had told us that the kitchen was busy and would be ready in 20 minutes or if they had informed us on the system that the restaurant was busy, there would have been absolutely no problem, but the manager or chef in the red shirt decided to argue with us instead of apologizing, and then when they finally started to make our food, the manager shamelessly said hello my love how are you in front of us to other customers and continued his "service" with a smile. And then they told us your order was ready and a waiter checked all our orders before packing but there was a problem they were all the wrong order and the order was in our name. And they corrected our orders again and we finally got our food. We are all human beings and I work as an assistant manager in a restaurant, I am the person who will understand their situation best, but I am commenting on a restaurant for the first time in my life to show how much damage the woman in the red shirt has done to the business and her attitude towards us, I am writing this to correct this person and her attitude, which is a huge damage to the nando's company, if you are going to order, please check the status of the restaurant and choose to be patient before going, especially if that woman in the red shirt is there. Thank you and I will never come again and I will not recommend...

Went this evening, received incredibly slow service for how empty it was. When we finally got our food my partners chicken was raw. We told a staff member and she took it to the kitchen where they all looked at it. When he got back ( red/ purple curly haired girl with glasses) she said it was just a vain. I told her it was raw and she stared an argument saying I was treating her as a slave etc. I explained that I didn’t need her attitude and that we just wanted it corrected she continued to argue then rolled her eyes and headed back to the kitchen where she pointed at as to her colleagues and you could see she was slagging us off. We had our food and left. Not even an apology. Aweful time will definitely not be coming back if staff members can’t even be taught Basic customer service. ( I would like to add, there was food piling up on counter when many staff were talking and laughing at the counter ignoring people waiting for their food) if this is how Nando’s treats there customers, no wonder why it’s so empty. Appalled at the girl who was so rude and started attitude there was no need for it at all made us feel...