Domino's Pizza - Cirencester — Restaurant in Cotswold District

Please don't use Dominos in Cirencester if it's important that your pizza arrives on time. Reporting awful service which wrecked my son's 10th birthday party. I ordered delivery online, and called to check that the store was clear on where to deliver. When the pizza was more than 20 minutes late, and 12 hungry boys had been waiting to eat, I called the store again. They put me in touch with the driver who was lost and could not speak understandable English. Hugely frustrating conversations resulted in me asking the driver to stay where he was and I would come to him. I drove 10 minutes to get to him, called him, and he then said he was in a different (but still not the right) place. We were now more than half an hour past the delivery time. I again asked the driver to stay where he was and drove there. When I arrived, he wasn't there. Now 45 minutes late - and missing my son's birthday party - I called the store who said the driver had now had an accident and was returning to the store. I asked what I should do and the store said 'well I don't know what I am supposed to do about it'. I do hope the driver wasn't hurt. My son and his friends were really hungry and had no birthday tea. Accidents do happen and again I do hope the driver was not hurt. However, being in the wrong place three times, being unable to communicate, and missing the delivery altogether is...

The attitude of the staff in this establishment has never been great, but it just gets worse the more you go in. Never a smile or a hello, however my children love a dominos, and as one of my children is autistic keeping her happy is important. However they have decided that they will not under any circumstances do a half and half pizza. Obviously putting one topping on only half the pizza is so horrendously difficult!!! My daughter unfortunately burst into tears and there was no help, sympathy or any empathy whatsoever from the staff. I managed to eventually calm her and convince her to order a plain margarita but then I waited 10 mins to even be acknowledged to order. Then to be told the offer I wanted could only be ordered on my phone. They wanted me to stand there and order in front of them to get the deal. They couldn’t read the extremely uncomfortable and upsetting situation I was in and just do it at the till. It felt as though they were deliberately being awkward. I’ve only lived in the Cotswolds a short time and I’ve been overwhelmed with how polite and friendly everyone is. The staff in this domino’s are the polar opposite and it’s so disappointing. I had to leave and will never return. My daughter was...

Consistently good food, always up to standard. Occasionally timing is a little misleading; when they are very busy, they tell you 15 minutes waiting and its sometimes double that - dont take what it says on the instore screen as gospel! However, delivery has always been consistent and surprisingly quick. Now - my main point. The delivery drivers are, more often than not, the most friendly, helpful and cheerful drivers I have ever encountered. For the first time, this evening, I had no cash whatsoever and couldn't tip the guy. I usually tip at least 15% so I was apologetic and explained my predicament to the driver, who immediately put me at my ease and, with a huge smile, assured me that it wasn't a problem in any way. Not many would react so positively. The drivers really seem to enjoy what they do! So, if you happen to work delivery at Domino's in Cirencester, know that you are extremely appreciated, even if we cant always show it. Domino's should be proud to have these guys...